Black Owned Vegan Beauty, Hair, and Self-Care box
30 reviews

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$2.08/ month

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Customer Service broken (updated 12/20)

Dec 12, 2020
Owen K.
1 Review
4 Helpful Votes
Subscribed for 28 days

I wish I could review this box; FedEx had been 'pending' for over a month. Shipping issues happen, I get it, but if you're a startup you need to focus on customer service. It's paramount.
I've written 4 times now to the seller and zero response. It's too bad. Such a good idea for a subscription but so poorly served. Even if the package comes, at this point, I'll look for a different subscription next time and sing recommend this. Sorry.
*Updating. A week after writing this the box came. Things look nice I hope my wife will enjoy it. Not sure if this is the original package or my initial review got things moving but happy to have it.

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Don’t do it

Mar 01, 2021
Madison K.
4 Reviews
1 Helpful Vote
Subscribed for 21 days

Absolute junk. Waited over a month to receive my box. It had a broken coffee mug, a loose bar of soap (no wrapper) that left soap all over the loose tea bags and everything else in the box. I could have bought this stuff at the dollar store and it would have been in better condition. There was no makeup or anything useful in this box.
I had to change the number of stars I have in order to get Cratejoy to post this review. I’d give it 0 stars if I could.

Verified Purchase
THE VNUS BOX said...Mar 29, 2021

We are very sorry about the poor service with our February box. We learned a lot about how to better package and present our products and will be improving for the upcoming months.
We are so grateful for your support and will be providing you with our March box free of charge as a thank you and apology.