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The Willoughby Book Club Ltd

by The Willoughby Book Club Ltd
Award-winning tailored book subscription service with thousands of subscribers in over 30 countries
17 reviews

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Missing books

Sep 27, 2019
Tanyaradzwa C.
1 Review
Subscribed for 3 months

The product is good but two of my books the August and September books did not get here. Even the resent August book didnt arrive. Only the July book arrived and it arrived around beginning to mid August there.

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The Willoughby Book Club Ltd said...Sep 30, 2019

Hi Tanyaradzwa,
I'm sorry to hear you were unhappy with some elements of your subscription. I can see that when you got in touch regarding your missing August book, we sent out another copy free of charge (this was dispatched on September 10th - the same day you confirmed your delivery address). You have not yet contacted us regarding a missing book in September and I would suggest that, given the late arrival date of your July book, all of these parcels will still arrive.
We can only apologise on behalf of the postal service in Turkey. I believe we have done all we can to accommodate the circumstances of your subscription.
All the best,
Administrative Manager