Q: I ordered this as a gift for Christmas Because it said that it would still be delivered in time, is that not true?Asked by Tracy P., December 2020
Hi there! We ship each subscription around the 27th of the month so that all subscribers receive it by the first. This month's are going out on the 28th.
Q: I tried to submit a gift subscription, but it didn't "go" anywhere. Then I checked your site, and it seems to be sold out for Dec. Is that why? Can you see if my sub did actually submit (x 3!)?Asked by Carol G., December 2020
Our subscriptions aren't sold out for December :). I'm not seeing any orders with your name from today, did you receive an email notification? If not, your order did not go through
Q: Can I choose three candles ?Asked by Jamie M., July 2020
Our subscription is a surprise monthly scent. If you'd like to choose your candles, you can do that at our website
Q: Do you ship to APO addresses?Asked by Emma H., May 2020
Love the product so far! Only the 1st shipment , but communication with company and shipping was right on time. Means a lot!
I received my first candle in October and was so happy. I was secretly hoping it was not your typical ‘something with pumpkin in it’ and The Burlap Bag delivered! I received a spicy turmeric, black pepper and patchouli candle. What a pleasant surprise. I can’t wait for next month!
This was my first month getting a subscription from The Burlap Bag and I am thrilled with it. I did the candle subscription! I love candles! This months was “Best Smell Ever” and they couldn’t have picked a better name! It is a citrus candle which are my absolute favorite! It is on my nightstand and I burn it before bed. I don’t know how many nights I have used it, but it still has a ton of life left! I cannot wait to see what candle my next box holds! Thank you Burlap Bag!
I received the melts, candle and room spray. The scent was very unusual and WONDERFUL, but VERY faint! The room spray didn't have much of a noticeable smell when sprayed. I haven't tried the candle yet. I'm a bit of a wax melt connoisseur and purchase wax melts quite a bit and from a company that I absolutely love, that the melts have a lovely aroma for days. I put one of these melts in the afternoon, it has a very faint aroma once melted and by the time I went to bed, I could no longer smell it at all. It would be a great idea if the scents were only stronger.
Thank you for subscribing and leaving a review! So sorry to hear that the smell was faint for you - it could be that this scent just wasn't a good fit for your home and nose. Everyone reacts different to scents and we've had good responses from this scent! We're happy to send you a different scent to try out if you'd like, please let us know :)
I wanted to love this box. It smells great, very well packaged and the right price. Sadly, for me, there's not enough scent throw to be worth purchasing again. The scent was lovely, but even with both the wax melt and candle going in the same space, you could barely smell it 3 feet away. The room spray is completely useless. It didn't even make my small bathroom smell a couple minutes after spraying. I do not have that problem with other brands. If you want subtle, this is packaged well and good sizes. Just not a good fit for me.
I am extremely disappointed with this box! I received it today and was so excited until I went to smell my candle and there was barely a scent at all! I lit it and cant smell anything. The melts are just as bad.. a very faint smell. UPDATE!! I was contacted by a miss Laura about my candles and melts and she offered to send me new candles or refund my money. I was impressed with her giving me options on ways to fix the issue.
Earlier, I wrote a review with a comment on the quality of packaging and the quality of scent (or lack thereof). Soon after, I received an email from Lauren, who offered me a new candle. I opted to get the La-La Land candle, tentatively hoping the scent would be stronger. The candle arrived on Thursday and I've been burning it all weekend. My first candle had only a faint scent, but this one? So strong, so wonderful, so great. 10/10 would buy the La-La Land candle again. Here's hoping the rest of the candles smell as lovely!
I have received my first box & I fell in love with this company!! They take the time to respond to me when with questions & I would like to say Thank Youfor such a wonderful company you have & yor products are amazingly delicious!!!
Thank you so much for your kind words! We're so happy you like our products. Here's to many more good smelling days!
I LOVE burlap bag candles. I’m on my fourth month and I have enjoyed every candle I’ve received so far. The scents are amazing and they burn for hours on end. I even got my mom to subscribe!
Just a lovely company. I always am excited to receive a box. Also, great customer service, too!