Q: Can I choose three candles ?Asked by Jamie M., July 2020
Our subscription is a surprise monthly scent. If you'd like to choose your candles, you can do that at our website
Q: Do you ship to APO addresses?Asked by Emma H., May 2020
Q: I did not receive my box and this was my firstAsked by Carol S., May 2020
We're so sorry to hear that you didn't receive your order! The tracking
shows that it was delivered. Is there a neighbor that might've grabbed it
on your behalf?
Q: The monthly scent, is it the same for all products offered or will each be different? Wax melts, candle and spray I got the March Wax Melt Pckg. Although it smells amazing its not my cup of tea.Asked by Crystal Z., March 2020
This was my first month getting a subscription from The Burlap Bag and I am thrilled with it. I did the candle subscription! I love candles! This months was “Best Smell Ever” and they couldn’t have picked a better name! It is a citrus candle which are my absolute favorite! It is on my nightstand and I burn it before bed. I don’t know how many nights I have used it, but it still has a ton of life left! I cannot wait to see what candle my next box holds! Thank you Burlap Bag!
I received my first candle in October and was so happy. I was secretly hoping it was not your typical ‘something with pumpkin in it’ and The Burlap Bag delivered! I received a spicy turmeric, black pepper and patchouli candle. What a pleasant surprise. I can’t wait for next month!
After a little mix up customer service was able to resolve it quickly.
I received ‘best smell ever’ wax melts and was iffy about it at first from the description but it does smell really good, it’s not too strong but a nice subtitles scent.
Smells amazing, melts well. Really enjoyed my wax from this month.
I wanted to love this box. It smells great, very well packaged and the right price. Sadly, for me, there's not enough scent throw to be worth purchasing again. The scent was lovely, but even with both the wax melt and candle going in the same space, you could barely smell it 3 feet away. The room spray is completely useless. It didn't even make my small bathroom smell a couple minutes after spraying. I do not have that problem with other brands. If you want subtle, this is packaged well and good sizes. Just not a good fit for me.
Love these, they have some fun scents and unique & quirky names! It's fun to be surprised with each month's curation! I do wish they were a bit stronger of a scent but then I understand not doing so due to many people's sensitivities perhaps. Many are perfect, but many others are very light and hard to pick up the fragrance once I've sprayed it (for the room sprays).
Earlier, I wrote a review with a comment on the quality of packaging and the quality of scent (or lack thereof). Soon after, I received an email from Lauren, who offered me a new candle. I opted to get the La-La Land candle, tentatively hoping the scent would be stronger. The candle arrived on Thursday and I've been burning it all weekend. My first candle had only a faint scent, but this one? So strong, so wonderful, so great. 10/10 would buy the La-La Land candle again. Here's hoping the rest of the candles smell as lovely!
I am extremely disappointed with this box! I received it today and was so excited until I went to smell my candle and there was barely a scent at all! I lit it and cant smell anything. The melts are just as bad.. a very faint smell. UPDATE!! I was contacted by a miss Laura about my candles and melts and she offered to send me new candles or refund my money. I was impressed with her giving me options on ways to fix the issue.
I have received my first box & I fell in love with this company!! They take the time to respond to me when with questions & I would like to say Thank Youfor such a wonderful company you have & yor products are amazingly delicious!!!
Thank you so much for your kind words! We're so happy you like our products. Here's to many more good smelling days!
I LOVE burlap bag candles. I’m on my fourth month and I have enjoyed every candle I’ve received so far. The scents are amazing and they burn for hours on end. I even got my mom to subscribe!