Q: You sent my order twice. Asked by Rhonda N., October 2019
Hi Rhonda, We aren't seeing any subscriptions under your name. Feel free to
email us and we'll be happy to help you out!
Q: If you just do the wax melt club how many packages do you receive? Asked by Summer P., October 2019
You will receive one pack of wax melts each month. You can signup for 1
month, 3 months, or 12 :).
You get 1 package of wax melt a month
Q: I just subscribed to Burlap Bag for a monthly candle. I was curious if I have any choice in the candle fragrance that is sent to me? For example, I am not a big fan of fruity smells, but I love natural and musk smells. Do I have an option to "prefer" one over the other?Asked by Angie T., July 2019
Thanks for subscribing! Every subscriber gets the same surprise monthly
scent. We suggest that if a scent isn't your favorite, gift it to a friend
that might love it! :)
Q: What size are the candles?Asked by Sara, June 2019
The candles are 9oz and have a 70+ hour burn time.
I really loved this box. Price is wonderful. Products are even better. Took a chance on the box...was not disappointed. Will definitely buy again. I received the "dog petter" box. I couldn't have been more happy to get that animal themed box. I am a die hard animal lover!!! The scent reminded me of the delicious snowcake soap from LUSH. The Burlap Bag scent smelled way better though....yeah!!! I got all 3 products. All 3 got 2 thumbs up from me. Burlap Bag...keep doing what you are doing!!!
Awesome Candles and scents every time
Great products......great customer service too!
I ordered a one year subscription for my daughter as a Christmas gift and she loved every single candle she received. The scents were hardy and amazing and all had very cute names. I recommend these wholeheartedly!!
Earlier, I wrote a review with a comment on the quality of packaging and the quality of scent (or lack thereof). Soon after, I received an email from Lauren, who offered me a new candle. I opted to get the La-La Land candle, tentatively hoping the scent would be stronger. The candle arrived on Thursday and I've been burning it all weekend. My first candle had only a faint scent, but this one? So strong, so wonderful, so great. 10/10 would buy the La-La Land candle again. Here's hoping the rest of the candles smell as lovely!
I am extremely disappointed with this box! I received it today and was so excited until I went to smell my candle and there was barely a scent at all! I lit it and cant smell anything. The melts are just as bad.. a very faint smell. UPDATE!! I was contacted by a miss Laura about my candles and melts and she offered to send me new candles or refund my money. I was impressed with her giving me options on ways to fix the issue.
I have received my first box & I fell in love with this company!! They take the time to respond to me when with questions & I would like to say Thank Youfor such a wonderful company you have & yor products are amazingly delicious!!!
Thank you so much for your kind words! We're so happy you like our products. Here's to many more good smelling days!
I LOVE burlap bag candles. I’m on my fourth month and I have enjoyed every candle I’ve received so far. The scents are amazing and they burn for hours on end. I even got my mom to subscribe!
Just a lovely company. I always am excited to receive a box. Also, great customer service, too!
I love this candle! I typically do not do well with candles but upon research, I love that these are made with all natural ingredients and decided to give it a try. I’m so happy that I did! Cupid Toots smells delicious lol... ❤️