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The treats were pretty good, but it wasn't shipped until 3 weeks after order was placed, and the apartment number wasn't added to the mailing label.
My box never showed up. I received an email it was shipped with a tracking number the day after I placed the order. The tracking number does not work (1 week later). It is not found in the system. I have nothing in my mailbox. I'm out my money. I would appreciate a refund.
Hi Bruce, this is Dan from Treats. I looked up your tracking number and it does indeed look like there's something weird going on with the shipping label. Sometimes unpredictable shipping issues occur and I'm terribly sorry you had to deal with this. I hope you'll give us a chance to re-ship the box but if you'd prefer a refund instead, we'll be happy to process that. I've instructed our customer service team to reach out to you directly, please expect an email in the next 24 hours.
I absolutely love this box! This is something my kids & I have fun with & look forward to. I've never had any issues with shipping, customer service etc. I started out with the small box & changed it to the premium. Love, love, love it!!
I love this subscription and have had it for 8 months so far and have not had any issues!!!
Thank you I’ve been looking for a box like this to share with my friends and family at an affordable price. Even though I have the basic subscription we love hopefully we’ll be able to go to the subscription listed for more treats
Avoid at all costs!!! Terrible customer service, they don't respond to e-mails. No solution found to my issue and no refund offered.
So glad that I canceled!!!
You have been warned...
Update of the review (8/7/2019)
Do not get fooled by the reply comments from the company pretending to care about your problem. A "responsible" person from the company wrote to me expressing the will to fix the issue, and when I explained the issue for the fourth time and asked for a refund, guess what... I never heard back again! It's been three weeks already.
This is proof that the company is not only inefficient but also deliberately ignoring its customers' issues and complaints. KEEP AWAY!!!
Hi Panagiotis, this is Dan from Treats, I'm terribly sorry to read about your experience. I will be reaching out to you directly to ensure your issue is resolved. From first glance it looks like shipping issue was encountered -- that is certainly frustrating and one of the risks we shoulder in servicing international customers. In any regard, I will make sure your issue is resolved in its entirety.
It would have been better if all three chips were different flavors instead of two them being onion and cheese and one being onion and pickles.
Hi Alyson, what country did you review? I don't recall us having a box that includes two flavors of onion/cheese and onion/pickles. I certainly understand your concern and it surprised me to read about your circumstance. Expect an email from customer service within the next 24 hours, we'd like to send you a different pack of chips on us to make up for this.
Eat gift idea!