Q: I unfortunately cannot eat products made with chocolate. Can substitutions be made so that I can eat everything in the boxes that I purchase?Asked by Velvet C., August 2019
In order to figure that out, you'll have to ask the trytreats team themselves as they're actually the ones handling this subscription box
Q: How long does it takes for the box to arrive? Asked by Christianna H., April 2020
Q: When does the box ship?Asked by Paula G., December 2019
Never... going on 4 weeks late for the 2nd month in a row
Q: How long would it take to get your money back from a refund?Asked by Alana B., February 2020
I’ve been a subscriber to the “Treats” box for several months now. I was happy with my first box, all items that were promised to me on the little note were there! In the months to follow though, I’ve grown more and more disappointed. At least three of my boxes have been missing items. I contacted the seller about this and, just like some other reviewers, got no response. Now that I’m posting a public review, I’m sure the seller will publicly state his apology or whatever as he has for other reviews. Here is a tip: when you have paying customers reaching out to you kindly to resolve something, listen to them. Don’t just respond after we’ve cancelled our subscriptions and left public reviews.
Hi Hayley, I'm a manager at Treats and I want to thank you for leaving a note and I'm so sorry to hear about your experiences. It's honestly shocking as well as disappointing to hear about the issues with your experience.
Very rarely the warehouse might make a mistake and miss an item, but for three of your boxes to have missing items is an incredibly strange anomaly. But while mistakes happen, our creed is to always fix them as soon as it's brought to our attention. So it's honestly bizarre that you said you reached out and never got a response. I will be investigating personally to find out how your messages were not responded, and I will be emailing you now to make...
Update: I finally received my box and it is not so great. Most of the items are expired or about to expire. The box consisted of a big bag of slightly stale puffy corn snacks and some sweets.
Love the box, I think it's a bit expensive to just get 5 items that could cost 5 dollars and I get charge 15 every month. My daughter loves it, so I'll keep my subscription.
Amazing food! Great purchase and definitely looking forward to my next one
It was really interesting and exciting to taste trades from a different part of the world.
I've yet to receive my first package. Communication was terrible, and it took several weeks just to get a tracking number. Even then, it's been 9 days and it hasn't actually shipped.
I loved this box. I think i would have preferred a larger variety of salty and sweet snacks but it was very good and would refer it to anybody.
Overall great products but horrible customer Service.
They will charge you twice before you get one box
It gave us a taste of the world with out leaving your house!
10 of the tastiest snacks from Greece, delivered to your door!
10+ international snacks from India
10+ international snacks from Germany
10+ international snacks from Russia
10+ international snacks from Netherlands
10+ international snacks from Brazil