Q: I unfortunately cannot eat products made with chocolate. Can substitutions be made so that I can eat everything in the boxes that I purchase?Asked by Velvet C., August 2019
Our boxes are pre-packaged so it is difficult to make adjustments to the contents, but as long as you notify us in advance of placing an order we can make substitutions for you.
In order to figure that out, you'll have to ask the trytreats team themselves as they're actually the ones handling this subscription box
Q: How long does it takes for the box to arrive? Asked by Christianna H., April 2020
Thanks for your question! We usually ship the following business day, and shipment can be 3-7 business days in the US and about 10-14 business days to most locations overseas.
My May 2020 box was sent out on the 12 of May and now it is June and still hasn't arrived.
Q: When does the box ship?Asked by Paula G., December 2019
We ship orders the following business day after the order is received
Never... going on 4 weeks late for the 2nd month in a row
Q: Which shipping method you use to ship in Bangladesh?Asked by Md S., November 2020
I have yet to receive my box and for some reason it says it has shipped but unable to track. I have tried contacting the company MANY times and I have yet to hear back from them. I either need the box or a refund as this is clearly very unacceptable and horrible customer service.
The provided information was informative and fascinating.
Hi Libby, Thank you so much for this wonderful review! Rest assured that we will not stop to improve our products and service as well so that we can give joy to all of our customers.
Happy New Year and Stay safe!
Was a wonderful, delicious box of goodies!! Very much looking forward to the next one!!
Your review and comment are most important to a small business like ours and the Treats family are so glad to know about your wonderful experience. We will do all we can to make our customers happy and satisfied with our products and service. Our goal here is to make your experience the best. Looking forward to your future boxes.
Thank you and Happy New Year!
I have only been with this company for 2 months/2 boxes, but I know I will continue to subscribe as long as I can. They jumped through hoops to get the December box to me, even after the first try got lost in the chaos of this season's shipments.
Even when I was frustrated with the delays, they were always apologetic and professional as they negotiated the postal system's backlog. The second box is just as good as the first, (Italy this month, and Israel last month). I really like the enthusiasm they display with their products, and I like all the things they pack with the premium box.
Dear Susan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; the Treats family will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again.
Treats customer service has been excellent. They responded to my inquiry in a timely manner even though I contacted them on a weekend, and they fully resolved my issue shortly thereafter. I would definitely shop with them again, and I have no hesitation recommending them to friends.
Hi Nicola, thanks for leaving us such a wonderful review. The Treats family will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Have a wonderful day and always stay safe! :)
I bought this as a gift and have yet to receive this box, though I keep getting messages saying it will. Then, I cancelled the box when I spoke by email with the seller, because my mother...whom I bought the box for...passed away. However, they still renewed the subscription even though they said it would be cancelled. And again, they keep saying it has shipped by my father has yet to receive any of the boxes (which are in my mother's name). It's ridiculous. I've basically paid for two subscriptions I haven't received.
In 2019, I gave my kids a monthly Treats box as a Christmas gift. They loved it so much, they asked for it again!
Hi Cheryl, thanks for leaving us such a wonderful review. We are thrilled to know that your kids loved the Treats experience. The Treats family will definitely be happy to read what you wrote. Your review reaffirms the hard work we put in every day. Thank you and we look forward to seeing you again.
We absolutely loved our first box. Each item was not only fresh and delicious but the quantity and quality of the items was amazing. Our family of 5 was able to try each treat with leftovers to enjoy for days. Usually with other boxes we just get a small piece to try, with this box everyone was able to enjoy a full piece(s). Looking forward to next month
This review made our day!
Thank you so much for taking the time to leave us this amazing review.
The Treats family is so grateful for your kind words. Thanks for sharing your review with us and the community.
I’ll be back! Struggling financially with medical bills unfortunately. Thanks for your great boxes!!
Thank you so much for taking the time to leave us this amazing review. We're looking forward to your future boxes. Thank you once again and stay safe!
I got this for my 13 year old. He loved it. It is packaged nicely. There were cards about the country, a recipe to make at home and delicious snacks. USPS didn't do a great job with tracking. Of you're considering this box go for it. It's a great value and a ton of fun.
Thank you very much for your kind words. We are thrilled that you loved the experience with our boxes! We will definitely share this with the Treats family to let them know to keep up the amazing work.
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