Q: I unfortunately cannot eat products made with chocolate. Can substitutions be made so that I can eat everything in the boxes that I purchase?Asked by Velvet C., August 2019
Our boxes are pre-packaged so it is difficult to make adjustments to the contents, but as long as you notify us in advance of placing an order we can make substitutions for you.
In order to figure that out, you'll have to ask the trytreats team themselves as they're actually the ones handling this subscription box
Q: How long does it takes for the box to arrive? Asked by Christianna H., April 2020
Thanks for your question! We usually ship the following business day, and shipment can be 3-7 business days in the US and about 10-14 business days to most locations overseas.
My May 2020 box was sent out on the 12 of May and now it is June and still hasn't arrived.
Q: When does the box ship?Asked by Paula G., December 2019
We ship orders the following business day after the order is received
Never... going on 4 weeks late for the 2nd month in a row
Q: I’m only interested in getting treats from a specific country. Is there any way I could check or get notified when that box is being offered? Asked by Mailén V., August 2020
I’ve been a subscriber to the “Treats” box for several months now. I was happy with my first box, all items that were promised to me on the little note were there! In the months to follow though, I’ve grown more and more disappointed. At least three of my boxes have been missing items. I contacted the seller about this and, just like some other reviewers, got no response. Now that I’m posting a public review, I’m sure the seller will publicly state his apology or whatever as he has for other reviews. Here is a tip: when you have paying customers reaching out to you kindly to resolve something, listen to them. Don’t just respond after we’ve cancelled our subscriptions and left public reviews.
Hi Hayley, I'm a manager at Treats and I want to thank you for leaving a note and I'm so sorry to hear about your experiences. It's honestly shocking as well as disappointing to hear about the issues with your experience.
Very rarely the warehouse might make a mistake and miss an item, but for three of your boxes to have missing items is an incredibly strange anomaly. But while mistakes happen, our creed is to always fix them as soon as it's brought to our attention. So it's honestly bizarre that you said you reached out and never got a response. I will be investigating personally to find out how your messages were not responded, and I will be emailing you now to make...
I've yet to receive my first package. Communication was terrible, and it took several weeks just to get a tracking number. Even then, it's been 9 days and it hasn't actually shipped.
I am from India and Placed an order on - December 2019. My first shipment was dispatched on 25 December but hasn’t reached me yet. I can’t even track it because the last status update is of 25 December.
According to the shipment policy, you ship during first week of the month but my second shipment is yet to be dispatched.
I haven’t received a response from the seller even though I sent a message days ago regarding the same.
There was some issue with deliveries to India. Roger was kind enough to get back to me and provide a full refund even though a box had already been delivered.
Hi Mahima, I apologize for your experience and I'm following up with you via email right now to resolve any outstanding issues you may have
Update: I finally received my box and it is not so great. Most of the items are expired or about to expire. The box consisted of a big bag of slightly stale puffy corn snacks and some sweets.
Hi Megan, I'm so sorry you didn't like the items you received. There should not have been any expired items at all so I am alarmed by this claim. I've reached out to you via email to get more details and make the situation right for you. - Roger from Treats
UPDATE: Treats has contacted us and offered to ship us a complimentary box from a country we haven't received yet. I appreciate the customer service!
Original Review: It’s literally the same exact box we received last month. Identical country, identical treats. It was disappointing because part of the reason we signed up was to learn about a new country each month.
Hi Laura, sorry, it seems that we made a mistake in sending you the same country twice. We'll be correcting this by sending you a complimentary box from a different country. We'll be reaching out to you directly to make sure this happens.
I have yet to receive my box and for some reason it says it has shipped but unable to track. I have tried contacting the company MANY times and I have yet to hear back from them. I either need the box or a refund as this is clearly very unacceptable and horrible customer service.
I dont often leave reviews but I am so pleased with this box! I've tried a few other ones and this one hands down is the best. The price is extremely reasonable and the amount you get, I think, far exceeds the cost. I love the post cards from each country and the little bio you receive on each country. I've canceled all the other ones I used to receive but this one is a keeper!!
After FedEx lost my package, it took a but but the owner of the company reached out to me. Long story short, I now have my box and am excited to try the items. Have put the box in the fridge since it was in the summer heat all day in the ups truck. But im happy, thank you for fixing things
Hi Kimberly, I sincerely apologize for the bad experience and I've reached out to you directly to find a resolution. The tracking number does show your box was delivered so please help me understand what exactly happened and we'll make things right. - Roger from Treats
Warning! They won't send you anything. According to my account I'm on my second shipment, but I still haven't received the first one. I should have read the reviews more closely. It looks like this is a common problem. I hate that Cratejoy lets companies sell on their site who take money from people without providing the product they promise.
I'm so sorry you never received your box. This appears to be tied to an issue where on a specific day all shipments on that day appeared to have been lost by the carrier. This was literally just brought to our attention today and we're planning to re-ship the boxes with expedited shipping at no additional cost, I'm just sorry for the inconvenience and the delay
Roger from Treats
Love the box, I think it's a bit expensive to just get 5 items that could cost 5 dollars and I get charge 15 every month. My daughter loves it, so I'll keep my subscription.
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