Q: I unfortunately cannot eat products made with chocolate. Can substitutions be made so that I can eat everything in the boxes that I purchase?Asked by Velvet C., August 2019
Our boxes are pre-packaged so it is difficult to make adjustments to the contents, but as long as you notify us in advance of placing an order we can make substitutions for you.
In order to figure that out, you'll have to ask the trytreats team themselves as they're actually the ones handling this subscription box
Q: How long does it takes for the box to arrive? Asked by Christianna H., April 2020
Thanks for your question! We usually ship the following business day, and shipment can be 3-7 business days in the US and about 10-14 business days to most locations overseas.
My May 2020 box was sent out on the 12 of May and now it is June and still hasn't arrived.
Q: When does the box ship?Asked by Paula G., December 2019
We ship orders the following business day after the order is received
Never... going on 4 weeks late for the 2nd month in a row
Q: Which shipping method you use to ship in Bangladesh?Asked by Md S., November 2020
I bought this as a gift and have yet to receive this box, though I keep getting messages saying it will. Then, I cancelled the box when I spoke by email with the seller, because my mother...whom I bought the box for...passed away. However, they still renewed the subscription even though they said it would be cancelled. And again, they keep saying it has shipped by my father has yet to receive any of the boxes (which are in my mother's name). It's ridiculous. I've basically paid for two subscriptions I haven't received.
Great gift for the man who has everything! I bought this for my husband for his birthday. The box came before expected and was full of fun snacks! It also included facts about the country and a recipe to try. We were very happy with the box!
Thanks for the awesome review, Jenna! We are working really hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Have a great week. Cheers!
My family and I love receiving a surprise treat every month. Through covid it has been something special that we look forward to opening together as a family. I am however still waiting for the December box to come in as it has been lost in shipping and am hoping to get a replacement box sent out soon.
First off, we would like to express our gratitude for taking the time to share your thoughts and feedback with us. Also, We are very sorry that you still have not received your December Treat box you purchased from us. We'll have this checked and get back to you immediately via email.
Thank you and stay safe!
Got as a present for a friend she loved it.
We're happy to know that your friend loved the Treat box and thank you for sharing this with us!
Thanks for your trust, we're thankful for amazing customers like you.
We hope to see you again soon!
They made fun boxes with good information about the country the treats were selected.
Hi Amanda, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Have a great day and stay safe!
I placed an order for Christmas and it was clear that this wouldn't get to me in time so I contacted them. They quickly cancelled my order and gave me a full refund. They also sent me a sample box as an apology for the inconvenience. They initiated communication with me frequently to ensure I received my free small treat box and were very easy to work with. I will be ordering again in the future. The treat box was great!!!!!
Hi Erin, we are very sorry that you still have not received the Treat box you purchased from us. We understand your frustration and we would like to make it right. We've sent you an email to discuss this further.
recipient loved it
Hi Molly, This review made our day! We are thrilled that the recipient loved the Treat box and thanks for sharing your review with us and the community.
Have a wonderful day and stay safe! :)
This box is so much fun for families!! It has alot of size but also facts about that country!! Cant wait until our next one!
Thanks for helping us with your review! We're here if you need anything.
Cheers and stay safe!
Mitigated issue with customer service.
Hi Jolly, we understand your frustration and we would like to make it right. We've sent you an email to discuss this further.
This is the perfect little box of snacks, we really enjoyed it! A cute card explaining each snack and facts about the area. Will subscribe again!
Thanks for sharing your review with us and the community! We are thrilled to know that you enjoyed your Treat box experience.
Again, thank you so much for taking the time to leave us a great review. Stay safe! :)
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