I bought this as a gift and have yet to receive this box, though I keep getting messages saying it will. Then, I cancelled the box when I spoke by email with the seller, because my mother...whom I bought the box for...passed away. However, they still renewed the subscription even though they said it would be cancelled. And again, they keep saying it has shipped by my father has yet to receive any of the boxes (which are in my mother's name). It's ridiculous. I've basically paid for two subscriptions I haven't received.
I purchased a 3- month subscription for my mother who has traveled the world. She absolutely loved this gift and looked forward to every new box. She said the boxes were packed with a variety of treats and she liked them all. The boxes came on time. I am very happy and will order another subscription in the future. I may even order some for myself! Rose, in Customer Service is great too. Thank you for your help Rose!
Great gift for the man who has everything! I bought this for my husband for his birthday. The box came before expected and was full of fun snacks! It also included facts about the country and a recipe to try. We were very happy with the box!
Thanks for the awesome review, Jenna! We are working really hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Have a great week. Cheers!
My family and I love receiving a surprise treat every month. Through covid it has been something special that we look forward to opening together as a family. I am however still waiting for the December box to come in as it has been lost in shipping and am hoping to get a replacement box sent out soon.
First off, we would like to express our gratitude for taking the time to share your thoughts and feedback with us. Also, We are very sorry that you still have not received your December Treat box you purchased from us. We'll have this checked and get back to you immediately via email.
Thank you and stay safe!
Got as a present for a friend she loved it.
We're happy to know that your friend loved the Treat box and thank you for sharing this with us!
Thanks for your trust, we're thankful for amazing customers like you.
We hope to see you again soon!
They made fun boxes with good information about the country the treats were selected.
Hi Amanda, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Have a great day and stay safe!
I placed an order for Christmas and it was clear that this wouldn't get to me in time so I contacted them. They quickly cancelled my order and gave me a full refund. They also sent me a sample box as an apology for the inconvenience. They initiated communication with me frequently to ensure I received my free small treat box and were very easy to work with. I will be ordering again in the future. The treat box was great!!!!!
Hi Erin, we are very sorry that you still have not received the Treat box you purchased from us. We understand your frustration and we would like to make it right. We've sent you an email to discuss this further.
recipient loved it
Hi Molly, This review made our day! We are thrilled that the recipient loved the Treat box and thanks for sharing your review with us and the community.
Have a wonderful day and stay safe! :)
This box is so much fun for families!! It has alot of size but also facts about that country!! Cant wait until our next one!
Thanks for helping us with your review! We're here if you need anything.
Cheers and stay safe!
I have been charged for two boxes, and I have yet to actually receive either of them. It said it would ship three days after ordering....it’s been over a month and I still haven’t gotten the first box. I’ve emailed twice and haven’t received a response. I am not pleased and someone needs to give me my $50 back.
**update** roger reached out in an attempt to negotiate my money back. He offered one month and apologized for the crappy shipping. Thanks for the apology but I still have yet to see my refund. He promised this refund on the 20th of January and said 3-5 days and yet here I am on January 28th not heard a peep or see that money back. He certainly has asked me to remove my negative post. Absolutely not. I believe at this point I deserve both refunds since I’ve had to wait since the beginning of the month since I started the claim for it and still NOTHING. terrible terrible customer service and horrible way to cheat people out of money. NEVER RECOMMEND.
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
We apologize for the delivery issues. Please be advised that because of the Holiday rush, our carriers were experiencing delays due to volume increase and limited employee availability from the impacts of COVID-19.
We've also sent you an email to discuss more of your order details.
Edit: We've taken a loss in providing a refund for shipping issues caused by COVID and from our shipping carrier in order to make your experience better, you received two boxes for the price of one. It's disappointing to hear that you are still upset about the situation, we are sorry we could not make you feel...
Mitigated issue with customer service.
Hi Jolly, we understand your frustration and we would like to make it right. We've sent you an email to discuss this further.
This is the perfect little box of snacks, we really enjoyed it! A cute card explaining each snack and facts about the area. Will subscribe again!
Thanks for sharing your review with us and the community! We are thrilled to know that you enjoyed your Treat box experience.
Again, thank you so much for taking the time to leave us a great review. Stay safe! :)
Absolutely terrible experience. They didn't ship my order at all and blamed the post office for loosing it. I confirmed this with the post office, and they even admitted (several weeks into me trying to track it down) that they didn't ship it, but then tried to claim they shipped it through a different service but couldn't tell me who. They are liars and thieves.
We are very sorry that you did not receive your December box in a timely manner.
Your box was part of a batch that we shipped but was ultimately mishandled and lost by the shipping carrier. The issue was unfortunately brought to our attention late and due to the shipping holiday rush have had to re-order more items in order to create the boxes to fulfill the orders.
Your box was delivered to a parcel locker at 12:23 pm on January 7, 2021 in FORT COLLINS, CO 80525. We have also processed a 15% refund on your December box as a token of our apology.
We always aim to deliver a great experience but there are circumstances like this that are, unfortunately, out of our...
My boyfriend and I have always wanted to try a box subscription and decided to finally purchase one. After we placed our order, we realized we made a mistake with our address which prevented us from receiving our boxes. We decided to reach out by emailing customer service to try and fix this issue on our end. Our address was then quickly fixed with the help of the customer service team. We appreciate the help we received from this business and can’t wait to receive our boxes!
This review made our day and we are so grateful for your kind words. Thanks for sharing your review with us and the community.
Our Treats family will definitely be happy to read what you wrote.
Have an awesome day and stay safe! :)