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Missing items, no response from seller..

Apr 02, 2020
Hayley M.
1 Review
9 Helpful Votes
Subscribed for 5 months

I’ve been a subscriber to the “Treats” box for several months now. I was happy with my first box, all items that were promised to me on the little note were there! In the months to follow though, I’ve grown more and more disappointed. At least three of my boxes have been missing items. I contacted the seller about this and, just like some other reviewers, got no response. Now that I’m posting a public review, I’m sure the seller will publicly state his apology or whatever as he has for other reviews. Here is a tip: when you have paying customers reaching out to you kindly to resolve something, listen to them. Don’t just respond after we’ve cancelled our subscriptions and left public reviews.

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Treats said...Apr 07, 2020

Hi Hayley, I'm a manager at Treats and I want to thank you for leaving a note and I'm so sorry to hear about your experiences. It's honestly shocking as well as disappointing to hear about the issues with your experience.
Very rarely the warehouse might make a mistake and miss an item, but for three of your boxes to have missing items is an incredibly strange anomaly. But while mistakes happen, our creed is to always fix them as soon as it's brought to our attention. So it's honestly bizarre that you said you reached out and never got a response. I will be investigating personally to find out how your messages were not responded, and I will be emailing you now to make...


May 10, 2020
Sarah T.
1 Review
Subscribed for 25 days

I ordered in the bringing of April. Ups has been waiting for the package to ship since April 22nd. It is now May 10th and ups says they are still waiting for the item to arrive so it can be shipped. I still have not recieved my package. I have tried to contact seller multiple times and never got a response. I am very disappointed and would not reccomend. Very sad to have wasted my money and never got my package.

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My order

May 06, 2020
Christianna H.
1 Review
Subscribed for 20 days

It has almost been a month and I have yet to receive my box.

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Mediocre Service & Products

Jan 10, 2019
Jennifer G.
2 Reviews
Subscribed for 21 days

I called 1x and emailed 2x before ordering, trying to make sure there wouldn't be confusion with multiple subs to the same house. Ha Ha. It was confusing on the web site and customer service is actually giving me somewhat of a bad time because I didn't receive ONE of three orders. Like, the implication is I'm trying to get free stuff from them. It's annoying and rude and after these subs run out, we will be DONE with Treats.

Further - if you are into unusual snacks, have access to a lot of ethnic foods, you might find the selections pedestrian. 80% of what was sent (Italy & Turkey) we can find here in the NW. I live in Seattle & travel to Vancouver BC a lot, so we have wide access. If you don't have that kind of access, you will probably be happy with the selections because they are mostly quality.

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