Q: Hello! Is it possible to switch addresses partway through a subscription? I'd like to buy a year but I'll be at college some of the year and home some of the yearAsked by Dawson A., August 2020
Thank you so much for this question. What a great question. The answer is Yes you can switch addresses partway through the subscription. You can go in yourself and change it or email us and we can update it.
Q: Hello! I was wondering, how many cups can you make with each of the samples? Thank you!Asked by Álex A., July 2020
What a great question! Typically, our samples are approx. one ounce teas which will make approx. 10-15 cups of tea, This equal out to 6 fl. ounce cup of tea. Also, depending on how strong you like it. The volume of an ounce of dry tea leaves can vary quite a bit, though. Some teas are light and fluffy, while others are dense.
Q: Hello! I have been getting this box for my mom and she absolutely loves it! Recently though the little tea steaper (the small silver ball that holds the tea leaves) broke. I think she had received it in the first box I got her, if she did get it from y’all, is it possible to get another one with the next box I order? Thank you!Asked by Emily C., June 2019
Thank you for that great question. Yes you can. If you need more tea infuser or tea filters let us know. You can purchase a new tea infuser or more tea filters can be sent.
I love my new box Any one who is thinking of getting this box you will not be disappointed
This box is wonderful! I totally enjoy the Tea's
These teas are great for discerning palates. Each delicious tea has an unusual combination of flavors, from coconut to Japanese white tea. I'm always trying to fine-tune my taste buds to identify layers of flavors, like the ones you find in wine and roast coffee. Each tea surprises and delights.
Love this! Such a lovely selection of teas, very thoughtfully packaged, and the extra goodies were really a treat. The price is so reasonable also- this is a subscription I'm very happy with!
I have been drinking a lot of tea lately but I wanted to try some new flavors so I found tea subscription boxes, did some research and decided to sign up to true serenity. I read the shipping issues reviews and wanted to give them the covid benefit of doubt, what a mistake, I had to contact customer service since my first box I paid for, didn't get shipped for three weeks but it did come a few days later after I contacted them, fast response and shipping. My march box doesn't even have a label created so I figured I would have to contact them again but I only subscribed about 5 weeks ago and Im not trying to contact them monthly for my box when Im being charged so I cancelled and signed up for a different tea box. I received a email saying my March 20th box is cancelled so hopefully my refund will appear in a few days but im sure it won't. With regards to my first box, I was a little disappointed. I received three black teas and one green tea, I guess I was expecting no more than two types of one tea but the green tea was hands down my favorite green tea (not vegetal) in life so far, which is why I was willing to give them another try but not having a new label created by the 28th is ridiculous.
We would like to thank the customer for the feedback which is gratefully appreciate. The customer reached out to us about their first box and we responded promptly explaining to them the subscription box process. All boxes goes out after the 20th of each month, each subscribers receives tracking information and all shipping information is updated on the website for all customers to see each month under annoucements. Allowing time for the postal service to deliver their boxes. The customer did paid for the box after the shipping cut off time which we explained in an email to them and we did send a box to the subscriber on time. All subscribers who have been with us and for many years...
Not timely. Not received every month. It was a gift for my parents and I'm so disappointed that after my and their attempts to contact customer service we have no resolution on the fact that shipping is inconsistent and unreliable.
Thank you for the feedback. We appreciate it. We apologize if you having any issues with your account. We looked into the account and according to our records All boxes were received thus far. We also never received any previous emails where we would have answered all emails. We have a excellent track record on customer service and always answer any questions from our subscribers. We also have our telephone number on our site and announcements about shipping. To All please note that we have no control on the delivery time of our carrier. Once all boxes are shipped we are at the mercy of our carrier, we alway asked if you do not receive your box in a timely fashion please alert...
Compared to other tea subscriptions, you will get a lot of tea each month (especially considering the cheap price). I haven't had any issues with them so far, and I look forward to my next box each month. All in all I highly recommend this one.
We would like to thank you for this review. We are so humble. We are so happy you are enjoying your teas and enjoying your Tea journey. We tired to strive for excellence through our customer service. If you have any concerns or recommendations, you can email us at email@example.com
Thank you so much for this great tea experience. I received my package on time and the tea was refreshing. Everything was delightful. I will be back to purchase more.
We would like to thank you for this review. We are so humble. We are so happy you enjoyed your teas and enjoying your Tea journey. We tired to strive for excellence through our customer service and products. If you have any questions or recommendations, you can email us anytime
holy cow! i was blown away at this box! i will totally be ordering again!
Thank you for your feedback. We are so happy, you loved your teas and we assist in helping you to start on this tea journey. We always strive to give the best customer service we can.
Overal, so unimpressed. I paid for the 1-year subscription and only received 1 or 2 boxes. I reached out to their customer service and we worked it out (I thought) they sent me a custom box with 2 months worth (to make up for the missed months) but I have not received anything since. They claimed it was an issue with my home address (which I've never had a problem with delivery before) and so we switched it to my work address. I get boxes weekly at work and I have not received any via my work address since switching delivery addresses. Very unimpressed with the poor quality of delivery.
Thank you so much for your review. We value the reviews from our subscribers so that we can improve and continue to give the best customer service we can. We was alerted that your boxes were sent but you weren’t receiving them there was an issue with the address and we resolved it. We have started to send your boxes Priority mail with confirmation with no issues. With that said, we apologize for the shipping issues and we will look into this. We have a new fulfillment team which will handle any shipping issues. If anyone have any issues, concerns or please email us. We are happy to hear from you.
Our newly designed box is featuring teas and items from our limited feature at Macy's Dept. Store. This is our current box. All subscribers will receive a gourmet snack, 4 one ounces of sample teas and a surprise gift.
This is our Sampler Tea Box that you will receive.