Q: Hello! Is it possible to switch addresses partway through a subscription? I'd like to buy a year but I'll be at college some of the year and home some of the yearAsked by Dawson A., August 2020
Thank you so much for this question. What a great question. The answer is Yes you can switch addresses partway through the subscription. You can go in yourself and change it or email us and we can update it.
Q: Hello! I was wondering, how many cups can you make with each of the samples? Thank you!Asked by Álex A., July 2020
What a great question! Typically, our samples are approx. one ounce teas which will make approx. 10-15 cups of tea, This equal out to 6 fl. ounce cup of tea. Also, depending on how strong you like it. The volume of an ounce of dry tea leaves can vary quite a bit, though. Some teas are light and fluffy, while others are dense.
Q: Hello! I have been getting this box for my mom and she absolutely loves it! Recently though the little tea steaper (the small silver ball that holds the tea leaves) broke. I think she had received it in the first box I got her, if she did get it from y’all, is it possible to get another one with the next box I order? Thank you!Asked by Emily C., June 2019
Thank you for that great question. Yes you can. If you need more tea infuser or tea filters let us know. You can purchase a new tea infuser or more tea filters can be sent.
Thank you so much for this great tea experience. I received my package on time and the tea was refreshing. Everything was delightful. I will be back to purchase more.
We would like to thank you for this review. We are so humble. We are so happy you enjoyed your teas and enjoying your Tea journey. We tired to strive for excellence through our customer service and products. If you have any questions or recommendations, you can email us anytime
Tea is wonderful. For a very small company I didn’t expect to get my delivery on time but I did. I I was very content. Ordered pina colada over the summer it taste so good. I tasted it for the first time at a fall festival in queens ny (rochdale village) and I had to order some because it was sooooo delish!
Thank you for your feedback. We are so happy, you loved your teas and we assisted in helping you to start on your tea journey. We always strive to give the best customer service we can. You can always email us with any questions. We will be happy to answer.
Absolutely delicious tea and I love getting a sampling to try out each month! December was particularly good, really loved the blend I got. Knocked a point off for shipping because I had a couple months get missed, but my subscription got extended no questions asked so it really wasn't a big deal at all.
Would recommend, especially as a gift for the tea lover in your life!
I purchased a 6 month subscription in June and received my first box. I have only gotten two boxes since then, and have had to email multiple times in order for both of those boxes to be shipped, and have not gotten any explanation why. One box had a label printed out, as I got a tracking number, but the number was never scanned by usps and the box never came. I am incredibly frustrated by the entire process because I should not have to email multiple times in order to get a subscription item I have prepaid for.
When a small business owner doesn't fulfill orders, especially orders that have been paid for, it makes consumers lose faith in other small businesses as well. this failure affects the livelihoods of other people! I have such a bad taste in my mouth from this experience that I am unlikely to buy another tea subscription again, even from someone else.
I’m very disappointed. Last October I purchased 2 tea subscriptions for dear friends. I’ve had to babysit the shipments. Out of 12 they only received 5 shipments. One excuse was Covid... come on... really? They claimed mail delays. 😳 for 7 months? Not happy.
Thank you so much for your review. We value the reviews from our Cratejoy subscribers so that we can improve and continue to give the best customer service we can. With that said, According to the records the recepient was receiving up to the crisis, we alerted all via website and email. We even have a number on the site to contact us with any concerns. We was alerted that one of thier recepient was missing their beauitful tea boxes, we looked into it, and found the error. We was happy to correct the issue. We went on and extended the subscriptions. We even sent special items in their box. We apologized for the shipping issues. We have a new...
Compared to other tea subscriptions, you will get a lot of tea each month (especially considering the cheap price). I haven't had any issues with them so far, and I look forward to my next box each month. All in all I highly recommend this one.
We would like to thank you for this review. We are so humble. We are so happy you are enjoying your teas and enjoying your Tea journey. We tired to strive for excellence through our customer service. If you have any concerns or recommendations, you can email us at firstname.lastname@example.org
holy cow! i was blown away at this box! i will totally be ordering again!
Thank you for your feedback. We are so happy, you loved your teas and we assist in helping you to start on this tea journey. We always strive to give the best customer service we can.
Overal, so unimpressed. I paid for the 1-year subscription and only received 1 or 2 boxes. I reached out to their customer service and we worked it out (I thought) they sent me a custom box with 2 months worth (to make up for the missed months) but I have not received anything since. They claimed it was an issue with my home address (which I've never had a problem with delivery before) and so we switched it to my work address. I get boxes weekly at work and I have not received any via my work address since switching delivery addresses. Very unimpressed with the poor quality of delivery.
Thank you so much for your review. We value the reviews from our subscribers so that we can improve and continue to give the best customer service we can. We was alerted that your boxes were sent but you weren’t receiving them there was an issue with the address and we resolved it. We have started to send your boxes Priority mail with confirmation with no issues. With that said, we apologize for the shipping issues and we will look into this. We have a new fulfillment team which will handle any shipping issues. If anyone have any issues, concerns or please email us. We are happy to hear from you.
My first box has me obsessed with this subscription! These are the best teas i have ever had and you get a treat to have with it! Absolutely amazing! Also it was so nice that you would send a loose leaf filter too! The best tea experience ever!
We want to say THANK YOU for your review. We are so happy you have started this Tea journey with us. We hope you continue to enjoy your Teas and if you ever have any questions or inquiries feel free to email us. We appreciate our subscribers.
I received my first tea box and I was not disappointed! I have already tried 2 of the teas and they are great! The cookie snack was delicious as well. Can't wait to see what I get next month. I would highly recommend this subscription - great service too.
Our newly designed box is featuring teas and items from our limited feature at Macy's Dept. Store. This is our current box. All subscribers will receive a gourmet snack, 4 one ounces of sample teas and a surprise gift.
Our Basic box is featuring teas and items which is regularly shipped every month. All subscribers will receive a gourmet snack, 4 one ounces of sample teas and a surprise gift. Each month we have a different theme.