Good Tea, Iffy Delivery
by Kayla written 4 days ago
I do really love the teas I have recieved. And I love that each box has several kinds. Not the most organized company as far as delivery goes though. I never recieved my January box. I did email them and very quickly recieved a reply. They did apologize and said my missing teas would arrive with my February box. I did receive the box, but not with the January teas. I do still have a lot of them stocking up my cupboard, so I think I will cancel and, when I run out, try a different company.
by Luke written 7 days ago
I absolutely love this subscription! The tea they provide is awesome and I've enjoyed all of them thoroughly!!! Honestly a great value for the price you pay. They aren't quick with shipments but if you are getting it for yourself that's not a problem. Worth the wait, worth the price.
No communication! Gift ruined!
by Heike written 11 days ago
This looked great and I bought as a gift for my friend. I ordered before 12/20. No box shipped 12/20 with "free intro sampler." No communication on this until 12/27 and it said "December boxes will go out, we are behind." I was patient and I waited. No box shipped 1/20. No communication whatsoever. No box shipped 2/20 - Email 3/1 sent asking if any questions to send an email to their temporary email address. Messaged them via Cratejoy 3/1. No response a week later. A box arrived 3/3, but my subscription page says that they have received 2 of 6 boxes, which is patently untrue. A total mess and not worth the money for the headache.
by Dawn written 20 days ago
Bought as a gift for my niece, she loved it.
by Michael written 27 days ago
I really thought these packages of tea looked great on the website. We were excited to try them, but after ordering on December 22nd, it is now February 20th and we have still not received a single order. Two stars because customer service has been responsive, but nobody can seem to figure out how to deliver this package to our doorstep. Now the order has been cancelled, so it looks like we're going to try a different service. Wish we had just done that from the start.
Horrendous customer service
by Lauren written 28 days ago
I reached out to True Serenity tea on February 1 because I never received a my first shipment that I got as a Christmas gift from my boyfriend. I was told that "no note left on account with instructions." Not sure what this meant, but I was told I would get my box by that Saturday, and it never came. February 9 I reached out again stating I should've now received my first two months and had yet to receive either. I was told to blame it on USPS as they shipped it to New Hampshire, then Massachusetts (I live in NJ). I was told I would get extra tea in my second box (although with this experience I should've received much more). I reached out AGAIN today February 20- still no tea. I was told I need to give another address to receive my tea- I only have one address. She asked if she could ship it to be boyfriend (the one who gifted me the tea), however, he lives in another state. Asked me to go to the post office...no package there. This has been a wild goose chase with horrible service. I selected a different company to gift tea to my boyfriend and there have been no issues and he has receive his first two boxes so far. GO ELSEWHERE! I wouldn't even give one star if it didn't make me,
by Kelly written last month
So I had purchased a box on January 8th, 2018 and it is now February 19th, 2018 and I still haven’t received my box. I even tried to contact the shop but it wouldn’t go through....
really disappointed because I was excited to try January box
by Marie written 2 months ago
I love the Teas, but please no more chocolate teas, I'm diabetic, but I love the fruity ones the more exotic the better.i just don't like the chocolate teas.. but other then that it's a good product , but I have only received it only 1 time so far.
by Kassi written 3 months ago
I love getting my tea boxes! Delicious, high quality tea at a great price. Never a disappointment.
Not worth it
by johanna written 3 months ago
The one package we received had lovely products, but only arrived after I chased up why we had not received a package yet (over a month late in the end). We still have not received either of the two more packages we are owed, several months later. Friendly in emails, no action. Such a shame as we were keen to be regulars.