Great variety, skimping on the amount.
by Brittany written May 31, 2018
I've been looking to try out a few different tea box subscriptions. I tried True Serenity Tea 2 months in a row. The snacks were great, though the one I got in the most recent box was completely unlabeled, so if I'd had a food allergy I would have had to skip that. The biggest problem I have with this subscription, is that both months all 4 bags of tea were labeled to be 1oz, but all of them both times only weighed out to be half that WITH THE BAG. I was pretty bummed out to be getting less than half as much tea as I expected. I cancelled my subscription because this one just wasn't for me, and I didn't appreciate the false weight listed on the product.
Not so great on the customer service...
by Michele written May 30, 2018
My second month in I was completely skipped. Didn't receive a box at all. I messaged them with no reply so I messaged again. Got an apology and was told that they would send the skipped box out with next month's! I expected them to ship it right out but...ok. So the next box comes and there are some extra teas shoved in it. No separate box, no extra goodie...just tea. I messaged them and said that I was disappointed at not actually receiving the BOX that I paid for because the other little things make it what it is. No response. I paid a year in advance for my subscription and I guess I expected to be treated a little better.
The teas are nice but I don't think they care about the customer like they should. A simple thing like correcting your mistake goes a LONG way with the consumer.
by Sarajane written Apr 26, 2018
Although I enjoyed a fair amount of the teas I recieved, there are consistently issues with shipping the boxes on time and with different reasons given each month. I chose to try a different subscription that, although a few dollars more, has no reviews stating any issues with shipping or delivery. The teas are certainly enjoyable from true serenity and I understand that sometimes, there are delays or things get lost in the mail. I just didn’t enjoy this box consistently shipping several days after it was advertised to. If you don’t mind the box arriving late more often than not, this box is just fine.
Good Tea, Iffy Delivery
by Kayla written Mar 16, 2018
I do really love the teas I have recieved. And I love that each box has several kinds. Not the most organized company as far as delivery goes though. I never recieved my January box. I did email them and very quickly recieved a reply. They did apologize and said my missing teas would arrive with my February box. I did receive the box, but not with the January teas. I do still have a lot of them stocking up my cupboard, so I think I will cancel and, when I run out, try a different company.
by Luke written Mar 13, 2018
I absolutely love this subscription! The tea they provide is awesome and I've enjoyed all of them thoroughly!!! Honestly a great value for the price you pay. They aren't quick with shipments but if you are getting it for yourself that's not a problem. Worth the wait, worth the price.
No communication! Gift ruined!
by Heike written Mar 09, 2018
This looked great and I bought as a gift for my friend. I ordered before 12/20. No box shipped 12/20 with "free intro sampler." No communication on this until 12/27 and it said "December boxes will go out, we are behind." I was patient and I waited. No box shipped 1/20. No communication whatsoever. No box shipped 2/20 - Email 3/1 sent asking if any questions to send an email to their temporary email address. Messaged them via Cratejoy 3/1. No response a week later. A box arrived 3/3, but my subscription page says that they have received 2 of 6 boxes, which is patently untrue. A total mess and not worth the money for the headache.
by Dawn written Feb 28, 2018
Bought as a gift for my niece, she loved it.
by Michael written Feb 21, 2018
I really thought these packages of tea looked great on the website. We were excited to try them, but after ordering on December 22nd, it is now February 20th and we have still not received a single order. Two stars because customer service has been responsive, but nobody can seem to figure out how to deliver this package to our doorstep. Now the order has been cancelled, so it looks like we're going to try a different service. Wish we had just done that from the start.
Horrendous customer service
by Lauren written Feb 20, 2018
I reached out to True Serenity tea on February 1 because I never received a my first shipment that I got as a Christmas gift from my boyfriend. I was told that "no note left on account with instructions." Not sure what this meant, but I was told I would get my box by that Saturday, and it never came. February 9 I reached out again stating I should've now received my first two months and had yet to receive either. I was told to blame it on USPS as they shipped it to New Hampshire, then Massachusetts (I live in NJ). I was told I would get extra tea in my second box (although with this experience I should've received much more). I reached out AGAIN today February 20- still no tea. I was told I need to give another address to receive my tea- I only have one address. She asked if she could ship it to be boyfriend (the one who gifted me the tea), however, he lives in another state. Asked me to go to the post office...no package there. This has been a wild goose chase with horrible service. I selected a different company to gift tea to my boyfriend and there have been no issues and he has receive his first two boxes so far. GO ELSEWHERE! I wouldn't even give one star if it didn't make me,
by Kelly written Feb 19, 2018
So I had purchased a box on January 8th, 2018 and it is now February 19th, 2018 and I still haven’t received my box. I even tried to contact the shop but it wouldn’t go through....
really disappointed because I was excited to try January box