Crystal Pouches, Medicine Bags & Spiritual Bundles

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Una Spirit Bags reviewsReviews

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Disappointed...

Jan 11, 2020
Mindy E.
1 Review
Subscribed for 2 months
Overall
Shipping
Quality
Curation

All the beautiful pictures really drew me to these... So I signed right up Nov. 1st! Shipping was supposed to be on Dec 5th. It didn't ship until the 14th. I got it today the 16th. Okay, delayed. Whatever.... Then it has a necklace.... It's opalite (but looks like plain glass to me). Not to mention it is all tangled in a knot that I can't even get undone lol. The bag is cute. One of the items did not fit so you can have $5 off your next box or choose a necklace bag with a code (and pay shipping). With the hastle of this 1 box and being the very first box I was disappointed. Needless to say I went ahead and used the code and ordered a bag. I even spent a few extra bucks to make sure it was a bag I liked otherwise I was wasting shipping money for replacing an items left out of the box. It doesn't matter if it was worth more. We were delivered an incomplete box. I ordered back in December and am again waiting....... I contacted and am again getting excuses for the delayed shipping. I dropped my rating. I gave it a 2nd try because I was really wanting to love this experience. I'll leave quality up because the bags are handmade and cute and some of...

Verified Purchase
Una Spirit Bags said...Dec 17, 2019

Hi Mindy,
Thank you for taking the time to share your experience. I completely understand the frustration with the delay on shipping. I handcraft these bags one by one and they do take time. We have many subscribers at this point. I have now begun offering immediate shipment to new sign ups in hopes of remedying this issue. Opalite, in itself is a manmade glass, as many are aware. I chose opalite for our subscribers for its glowing appearance. As was shared in the altar card, my vision was for one to wear it as a symbol of a guiding light into the new year. To light the way for all goods things to come. I was very disappointed myself when I couldnt include the book...

Seller

Scam?

Dec 06, 2019
Alicia H.
3 Reviews
2 Helpful Votes
Subscribed for 29 days
Overall
Shipping
Quality
Curation

Never received my first order. I am glad I skipped the second already and won't be charged again for something I will never receive. Definitely a great idea but either a very disorganized company or a scam now.

Verified Purchase
Una Spirit Bags said...Dec 06, 2019

Hello Alicia,
You are mistaken. You are not remembering our shipping policy when you signed up on November 7th. Our shipping policy changed as of 3 days ago now due to a desire to better serve our subscribers. We now offer immediate send off of the first box. When you signed up, our policy still stated boxes go out on the 5th and 6th of every month. Your beautiful bundle sends off tomorrow Alicia(the 6th). Please always feel free reach out for clarification if you are unsure. All my best.

Seller

Note:

Nov 19, 2019
Rachael M.
1 Review
1 Helpful Vote
Subscribed for 2 months
Overall
Quality
Curation

It would be nice to give a review, but unfortunately there haven’t been enough deliveries. My shipping date was moved and then moved again. This would be great if they actually delivered the product rather than excusing not delivering.

Verified Purchase
Una Spirit Bags said...Dec 06, 2019

Hi Rachel,
I'm glad we have since discussed this shipment. I had not noticed this review until now. Its important to me to always reach out to a 1 star review for clarification. With the handmade nature, we can certainly run behind. Each bag takes a great deal of time and care. I try my best to give updates on delays. I hope your friend thoroughly enjoyed his gift shipments and I hope to see you return.
With Warmth,
A.

Seller

Not worth price of subscription

Dec 17, 2019
Christine S.
1 Review
1 Picture
Subscribed for 28 days
Overall
Shipping
Quality
Curation

I received the package with a book missing and a note stating I could get $5 off my next order or a free medicine bag necklace with $20. What it doesn’t say is that it costs $6 shipping for the medicine bag necklace. Not worth it when I can go to my local shop and get better items for cheaper cost. Very disappointed with my first time experience with this company.

Verified Purchase
Una Spirit Bags said...Dec 17, 2019

Hi Christine,
Thank you for taking the time to share your feedback. I was very disappointed to not be able to include the book in some of our subscribers boxes. I choose all items with a great deal of intention. I wanted to find a way to make it up to our subscribers and decided the best way would be to offer a high value necklace bag from my site that I handcraft(as you can imagine, a great deal of time for so many). Or a $5 credit towards ones next box. The bag I included within this box has a retail value of $12, the necklace has a retail value of $15 and the crystal has a retail value of $3. So, a $30...

Seller

Don't even know what to say.

Apr 11, 2019
Jennifer P.
7 Reviews
4 Helpful Votes
Subscribed for 26 days
Overall

Paid for subscription in march. Was told package would be sent out on the 5th of April per shipping policy. Contacted seller on April 8th was told package would be sent out the following day....it is now the 11th and I have yet to see a tracking number of package. At this point is just like my hard earned money back. I understand life happens but if you're running a business where people pay you for a service/ product you need to make good on that. If you're running behind that's fine but let people know they won't be receiving what they paid for when they thought they would. Just not good business practices, I hate leaving bad reviews but I have contacted you twice..yes you responded however you didn't make good on the response I received. I love homemade things and was excited to subscribe but I will be swell elsewhere. I hope you have a great day.

Verified Purchase
Una Spirit Bags said...Apr 11, 2019

Hi Jennifer, what I send out is largely handmade. And I care a great deal about detail and quality. I am largely a one woman show☺ Lovingly creating and crafting these items from my little yurt with so much heart and soul❤ I'm sorry I couldn't get these out in time. Crafting each little pouch by hand takes time. This is really a unique box in that I don't generally order a bunch of items and just pack them. There's so much more involved and this can take time. Im sorry you won't be staying with on this journey but I do hope you enjoy the bundle that is heading your way. All packages ship out today and tomorrow as was mentioned in my message...

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