So disappointed. My first ever subscription box and it’s mostly junk. Never again!
So sorry to hear you didn't enjoy your box. We work really hard to get exclusive items that are all made from women-owned small businesses. You can't get them anywhere else! We do our best to give creative liberties to our vendors so that each box is filled with goodies that our vendors are passionate about and enjoy creating. Every item is hand-made or designed with love and we take pride in that! We hope you can find use for these items. If you have specific constructive criticism, feel free to send us an e-mail. As a small business ourselves, we take all feedback into consideration.
Unplugged Book Box
This company was hard to contact, haven't received my orders in over three months and they haven't done anything about the orders or contacted me. I have cancelled my subscription and still no contact.
We sent you an e-mail, but wanted to address your points. You e-mailed just one time in December asking us to cancel your box. We immediately cancelled and refunded the remaining months of your subscription. You have not been charged again and you have not contacted us again after you asked to cancel in December. I just searched our e-mails and see only the one exchange from you, where you asked to cancel the box which was immediately taken care of. We respond to all e-mails within 1-2 business days as great customer service has been one of the things we strive for.
Please let us know what else we could have done to make you happy :) Your enjoyment of our box is our...
Items are of poor quality. The mermaid blanket sent unraveled into a useless pile after one use. The items also aren’t entirely bookish — there a lot of tv and feel canons represented. Gilmore girls, Stranger Things, etc. Too many cheap handmade crafty level items. Disappointing, because the idea is great.
Hi Veronica! I'm so very sorry you were disappointed in your box! I reached out via e-mail, but whenever an item is damaged or faulty, it's encouraged to reach out to us so we can make sure to make it right! The blanket was made specifically for our box, and I'm very sorry that yours had some manufacturing errors that missed quality check. Themes and fandoms are revealed in advance so you can skip a month if you're not interested, but you are correct! We did do quite a bit of tv/movie fandoms in December and January, though this is not the standard. Typically, we try to keep a variety and definitely will continue to do so going forward. In supporting small and local businesses,...