Q: I still haven’t received my first box (actually, my husband hasn’t; bought it as a gift in December). What should we do? I paid for 3 months.Asked by Kryssie M., January 2020
Q: I read the policy and see that shipments get sent early in the month (on the 5th). The subscription I ordered is a gift, and it's now the 12th and the status of my first box is only getting prepared. Asked by Sonal M., February 2020
Good morning! Orders are being prepared and shipping out all this week.
Stay tuned. Your package should be arriving very soon. Thank you for
your patience and understanding with us during this very busy time of
the year for us. =) Have a great day.
Q: I’m an idiot and for legit to use the BUZZFEED20 code. Is there any way to fix it?Asked by Erin J., February 2020
Q: How can I get my order issues resolved? My subscription has been cancelled for "technical issues", and multiple months have not arrived or arrived incomplete. Company is non-responsive.Asked by Patrick S., January 2020
Good morning Patrick! We are so sorry for all this - especially the
technical issues - as well as the lack in customer support. We have been
dealing with many things on our end and we are just now beginning to
catch up. Thank you for your patience and understanding. We are issuing
a full refund for you ASAP. Thank you for your negative review. We
wish you all the best in 2020.
I was delighted to receive my first UOG package with my seeds, labels , grow pods, and fertilizer. Everything arrived in perfect form. I was especially intrigued with the Fava beans as I have never grown these. UOG is nudging me to further my gardening repertoire and move outside my box. So here I am with my first Fava beans, excited to plant and already looking up recipes in which to use them. I enjoy surprises as well as learning for personal growth and UOG gives me the joy of both.
I really love this subscription! It's such a fun surprise every month and it is perfectly packaged! Seeds are very high quality to boot.
I’m so glad I stumbled upon UOG on Instagram. I signed up for the monthly seed box and received a superb variety of seeds for my type of gardening. I planted the beans and they sprouted well, I was able to gift some sprouts to neighbors for them to try to grow too. I can’t wait to get more seeds in the future. Thanks!
I bought these for my urban farmer niece and she loved it and she can’t wait for the next shipment
Wow, what a treat! For anyone who loves gardening, its like Christmas every month. Each month when your package arrives, there's always a surprise waiting inside. The seeds come complete with planting aids which is very helpful. Thanks so much for a great experience!
We love urban organic gardener!! My 10 year old son loves to garden with his grandfather, and now he is able to have his own garden. By far the best subscription box we've ever had. Thanks urban organic gardener for making my son's gardening dream come true!
We love this service. It’s a must try for any gardener. We were new to gardening when we started this subscription and it’s nice to have curated seeds delivered to your mailbox once a month. We like the “no fuss” packaging from a “no fuss” company. There customer service is amazing. They are responsive and helpful. Try this!
This was a wonderful service. I had it for almost a year and a half and was very happy. Pity I'm moving out of the country.
I bought the seeds as a gift for my mother in law. She thought it was a really cute idea and was excited to get planeting. The only weird thing, was that when it shipped she had no idea who it was coming from. There was no option to add a gift message.