Q: I paid $45 for 3 months and never got a receipt, email or anything. How long will it take before I recieve my first package after ordering or at least recieve some sort of confirmation of payment?Asked by Jane E., April 2021
We ship our seed club packages on/around the 5th of every month. Unfortunately since you joined just a few day after our cut-off date in April (cut-off was April 4th by midnight and you joined April 24th) which means you are in queue to receive our May shipment - which will be going out very soon! Thank you for your patience! Welcome to the club! - UOG
Q: I’m still waiting for my shipment. Any idea when it will arrive??Asked by Beth L., May 2020
Good morning! It looks like you joined on April 12th. Welcome to the
club! Shipments go out on/around the 5th of every month. Yours is
scheduled to ship out on/around May 5th. Please let us know if you have
any other questions!
Have a great weekend,
Q: How can I get my order issues resolved? My subscription has been cancelled for "technical issues", and multiple months have not arrived or arrived incomplete. Company is non-responsive.Asked by Patrick S., January 2020
Good morning Patrick! We are so sorry for all this - especially the
technical issues - as well as the lack in customer support. We have been
dealing with many things on our end and we are just now beginning to
catch up. Thank you for your patience and understanding. We are issuing
a full refund for you ASAP. Thank you for your negative review. We
wish you all the best in 2020.
Q: I still haven’t received my first box (actually, my husband hasn’t; bought it as a gift in December). What should we do? I paid for 3 months.Asked by Kryssie M., January 2020
Hi Kryssie good morning. We are going to email you to get more details. I promise we'll make sure we take care of you. Could you please check your email.
This is SUCH a wonderful company! For just $10 a month you can add to your hobby or give a wonderful gift! This would be an excellent gift for Mother's Day, or for a friends Birthday that loves plants! Also, the customer service is amazing! If you ever have any questions, you can email them, and they are so nice and will get back to you ASAP. I just planted my mini pumpkins and can't wait for them to grow! Wonderful company and I can't wait to get my next package of seeds!
So far I’ve been billed for two months and have received nothing - I’d like to either get my subscriptions or my money back. Thank you.
Dearest Janice - We are sending you an email to discuss your membership. Rest assured this months shipment did go out already. We show this shipment is scheduled for delivery today: USPS tracking # 9400111202557810962281
I was gifted this subscription for my birthday and I looked forward every month to see what new seeds I was going to get! A very fun idea for the green thumb (or green thumb in training) - every package was sent with love (sometimes even a little handwritten "happy planting!") - couldn't recommend this more!
The packaging is very simple and nice. Instructions are clear and helpful. You get a lot for such a low price. I had fun planting the seeds. Truly a great subscription box!
I so enjoy getting that little package, opening it to see what UOG has chosen for me, in my location, this month. And there's a signed, happy note inside with helpful directions. It's been fun to get these each month!
It's always fun to open the mailbox to a surprise! There are seeds in the envelope that I would never have thought to try, as well as great staples. It helps that it comes with a little grow pod and descriptions of the plants as well. The people at this company are also kind and genuine.
I love the service, so much fun and success with literally every package, great selection mostly leafy greens, herbs and root crops, great variety!
Have loved being a Urban Organic Gardener member. It has prompted me to try varieties I might not otherwise try, and come spring I have such a wonderful mix of seeds to start for the new gardening year. Definitely worth a try!
I am always excited to get a new pkg in the mail and see what seeds I am getting. On multiple occasions I would be thinking about trying something new, and then my seed package arrived with that very item. If you love gardening, trying new items and new varieties of old items, this is definitely for you! It is so fun to get seeds for something you hadn't even considered and now you have a few of the seeds in hand, and ya just gotta try 'em!
I bought this as a gift for my mom as she is an avid gardener. She recently moved from a different growing zone and didn't have a lot of seeds for her new area. Every month she received new seeds that also included some flowers, which she loved. She received so many seeds she shared them with friends and her granddaughter. I highly recommend this as a gift or just to try new veggies or flowers. My mom was so pleased I gave it to her several times. You will not be disappointed.
Last Minute Gift? No worries.
Download and print this note to let them know their gift is on the way.
Selling Fast! - Only a few boxes left. Buy soon while supplies last.