Q: I still haven’t received my first box (actually, my husband hasn’t; bought it as a gift in December). What should we do? I paid for 3 months.Asked by Kryssie M., January 2020
Q: Where do we see sample subscription packages? Do you have a website with this information? I only see subscribe by package amount unknown what I would be receiving.Asked by Laura G., May 2020
Good morning! It's a surprise each month. You can view photos in the
gallery to see an example of a previous shipment but you will not know
what you are getting until it arrives. =)
Q: I’m still waiting for my shipment. Any idea when it will arrive??Asked by Beth L., May 2020
Good morning! It looks like you joined on April 12th. Welcome to the
club! Shipments go out on/around the 5th of every month. Yours is
scheduled to ship out on/around May 5th. Please let us know if you have
any other questions!
Have a great weekend,
Q: Hi~ Inwould like a mix of patio and land as well as partial shade and full sunlight... What should i do? I also have very little experience and hope to learn from this club... is that also possible? Asked by Kimberlyn R., March 2020
Hi Kimberlyn! We recommend that you select the land and full sun
options. That will get you the most available seed options. And then
during checkout in the notes section you can tell us more about your
growing location and conditions. Hope this helps! We’re excited to have
you as part of the club. You’re going to learn a lot. And we’re going
to make it as fun and easy as we can for you! Have a great weekend.
I’m in love with this! No matter your skill level, if you like gardening- this is for you!! Customer service is amazing. Every month they give you a handwritten message. I think that is a company that cares about their customers! To me, it’s the little things! The pic is 4 days after planting! Time to pot some already!!!
I was delighted to receive my first UOG package with my seeds, labels , grow pods, and fertilizer. Everything arrived in perfect form. I was especially intrigued with the Fava beans as I have never grown these. UOG is nudging me to further my gardening repertoire and move outside my box. So here I am with my first Fava beans, excited to plant and already looking up recipes in which to use them. I enjoy surprises as well as learning for personal growth and UOG gives me the joy of both.
I purchased this to add variety to my collection. I actually used all the seeds they sent me. The customer service is also the best I have experienced.
Great idea, good customer service. Excellent, quality-tested seeds. It comes with directions on what the seeds are and how to sow them, and my sheet also had a little hand-written, personalized note: "happy planting, Dani!"
I have to discontinue for now for a few reasons, but I'd do it again when I can!
Love this box ! Very well organized and will definitely order again😊
I love my UOG subscription! I have the UOG Pro Membership. I did initially have shipping troubles and did not receive my first package. However, I emailed them and they sorted it all out. Their customer service was great and they were very nice! The box itself was well put together for a great low price! I really loved the variety of seeds. They included familiar plants like tomato and spinach, an unfamiliar leaf vegetable such as purslane, and herbs like thyme. The package includes a care card with all the basic care instructions.
This is my favorite subscription box I've ever purchased. The seeds I received were exactly what I was looking for as an amateur gardener - edible, hardy, and able to grow well indoors. The information included was extremely helpful and I appreciated the thoughtfulness that went into my curation of seeds. Taking care of my emerging sprouts has been a welcome distraction during a stressful time, and I cannot wait to receive next month's shipment. This subscription truly provides the most value per dollar, and I am so happy I stumbled upon it! I highly, highly recommend this to anyone looking to get into gardening. I used to kill every plant I touched and this has put the fun back into owning plants for me.
I really love this subscription! It's such a fun surprise every month and it is perfectly packaged! Seeds are very high quality to boot.
Would rate lower than one star if possible; Urban Organic Gardener appears to exist only to steal your money.
Since signing up, my subscription has been:
- "Mistakenly cancelled for a technical issue".
- Two months never arrived at all.
- And one month arrived with only one seed packet (not the five that are allegedly included with the subscription). Followed by a cancellation of the subscription but no refund.
This company is completely non-responsive to emails. DO NOT GET THIS BOX.
Good morning Patrick! We are so sorry for all this - especially the technical issues - as well as the lack in customer support. We have been dealing with many things on our end and we are just now beginning to catch up. Thank you for your patience and understanding. We are issuing a full refund for you ASAP. Thank you for your negative review. We wish you all the best in 2020.
I’m so glad I stumbled upon UOG on Instagram. I signed up for the monthly seed box and received a superb variety of seeds for my type of gardening. I planted the beans and they sprouted well, I was able to gift some sprouts to neighbors for them to try to grow too. I can’t wait to get more seeds in the future. Thanks!