I am in a similar situation as the reviewer below. I ordered the gardening subscription a about a month ago, reached out to the seller, but I have yet to hear back.
Good morning !
Thank you for your message. I am so sorry for the delay in replying to
your message. We have been so busy! And we're just now starting to get
The order shipped out a little later than usual this month just because
of the sheer volume. But here is the tracking info:
Really very sorry it's taken this long to reply to you. Thank you for
Have a nice day,
Would rate lower than one star if possible; Urban Organic Gardener appears to exist only to steal your money.
Since signing up, my subscription has been:
- "Mistakenly cancelled for a technical issue".
- Two months never arrived at all.
- And one month arrived with only one seed packet (not the five that are allegedly included with the subscription). Followed by a cancellation of the subscription but no refund.
This company is completely non-responsive to emails. DO NOT GET THIS BOX.
Good morning Patrick! We are so sorry for all this - especially the technical issues - as well as the lack in customer support. We have been dealing with many things on our end and we are just now beginning to catch up. Thank you for your patience and understanding. We are issuing a full refund for you ASAP. Thank you for your negative review. We wish you all the best in 2020.
I'm honestly disappointed. When I signed up, it sounded like I would get seasonal seeds. And like they might be seeds I wouldn't have thought of purchasing. Just got my shipment. It only had tomato seeds. I could have sworn it said I would receive at least two types of seeds? Regardless, it's January and I got tomato seeds. Not even a heritage breed. Just cherry tomatoes. That is not even worth the 5$. Will be cancelling immediately
I have emailed several times with no response. Also - I placed my order the first part of Dec and still no box.
I wish I could confidently assign stars to this, but all I know is that excitedly dropped $45 for a 3 month subscription for my husband for a Christmas present...and here we are at the end of January with no delivery and no communication about it. I could have saved the $45 and disappointment by going with literally any other subscription service. Maybe the negative review will prompt a response email, answer to my posted question, or some remark here about how the issues lies with me, rather than the company’s lack of communication.
Good morning. It looks like the address you gave us is not correct or valid. The package was shipped back to us. That is why the recipient has not yet received anything. We have been trying to contact you but it's impossible to get in touch. Thank you for writing your negative review. At least now we can resolve this for you. Please get in touch with us with the correct mailing address so we may resend the package. Thank you! - UOG
only received one so far, no idea where second box is. disappointing.
This is a tech related issue we are working on at the moment. What happened is that you signed up for a 6 month membership - which by the way we thank you for giving us a try - but then after you received your first package you cancelled the membership. I'm assuming you did that to avoid any type of auto-renewal after 6 months then? We're not sure. But either way, you canceled the membership and the way Cratejoy handles this is by cancelling the whole membership - even though you still have 5 more months of packages. We're sorry. But we hope to work with Cratejoy to fix this for us. In the mean time, here is...
I never receive anything from this company. I get charged $45 a month for nothing. I have emailed many times for a cancellation. Still getting charged. DO NOT GET THIS BOX!
I ordered and paid for a box on March 16. It is now May 5th and I still have not received a box. It should've been sent out on April 5th, but I still haven't received it. Please send me something or return my payment. The growing season is already getting late.
Hi Laverena - We see exactly what happened. Your membership activation date was on March 16 2019. Unfortunately that is past the deadline to join each month (which is by midnight on the 4th over every month). If you order after this deadline then you would wait and receive the next months seed club shipment (which ships out on the 5th of every month). Also, we noticed that you cancelled your membership on the very same day that you joined. We want to make sure we fix any issues for you. So this is what we are doing for you ... #1 - Issuing a full refund for any recent charges since you didn't receive anything and #2 - We are...
I signed up for 6 months and only received one box. Can’t get a hold of seller.
Hi Julie - Wow, this is not what we want to have happen to you. I
am so sorry but I can see exactly why this has happened. You signed
up on March 25th but then you cancelled your membership on May 7th -
which is why you only received the 2 months worth of shipments. Can
we ask why you cancelled on May 7th if you still wanted to receive
the next 4 months worth of shipments? In the mean time rest
assured we are issuing a full refund for any remaining balance on
your account! Sorry for any and all inconveniences. - UOG
Ordered this as a gift for my best friends daughter, who just graduated high school. She told me this was the coolest gift she got. BUT SHE STILL HAS NOT RECEIVED ANYTHING! Order placed 6/15 :-( No one replies to my messages either!
Order was placed 6/15 ... but we ship out the first week of every month. Which means the first shipment would go out the first week of July. The order was shipped out July 2nd and USPS shows confirmed delivery of the package on July 9th. Please reference USPS tracking # 9400111108400083945930
Only received one box out of the 12 month subscription. Do not recommend to anyone
Customer cancelled the membership one-month after they joined. They received the first shipment and they cancelled? Why cancel after only one month if you have a 12 month subscription?
I ordered in March and never received anything. It says my shipment is still being prepared. It is now August.
ATTENTION: To anyone reading this. Please note that we are not here to scam you out of money or seeds. We are really working very hard to make this seed club succeed. Having said that, there seems to be some misunderstanding with the timeline in which seeds are shipped and when new members must join. We would like to clarify this. All new members must join by 11:59 PM Pacific on the 4th of the month. Anyone that joins after this date/time *which is what has happened with this member* will then be moved in queue to receive the following months shipment. When do we ship? We ship on/around the 5th of every month. And then on...
Have not received the box as of yet, and it's been over a month since I subscribed. Very unhappy.
Hello - But we did ship it out. Look up USPS tracking # 9400111899563456053894 - Tracking shows Your item was delivered in or at the mailbox at 4:53 pm on June 9, 2020 in JERSEY CITY, NJ 07310
I’ve paid for 3 months and only received seeds for one month so far. All their mail by dates are off. The seeds are cool when you get them, but it’s not worth waiting six weeks after you pay and get charged for the next month before getting them.