Q: how can i cancel my subscription and get reimbursedAsked by Holly P., April 2020
amazing customer service five stars
you were so helpful thank you thank you for everything
I recently ordered this subscription box for both myself and my BFF in Boston (to share with her family of four). Both she & I were reared in Italian households, with Italian fathers and Italian & Sicilian grandparents.
Your Arrabbiata Sauce, which was included in your Penne all'Arrabbiata kit, did NOT disappoint either of us! We both agreed that the flavor was "out of this world; bright, & spicy. Just the perfect amount of spice!"
My brother & I had ours with an accompianment of hot Italian sausage, while my friend served hers with seared pork loin...we also both enjoyed the olives. Manja! Manja!
Thanks for taking such care and attention to detail in your product curation; the quality shows!
You can bet I will be visiting your store before the holidays, & highly recommend your company's products to all my friends!
An authentic and super tasty Italian gourmet experience (said by an Italian and my 3 Italian friends that came over for dinner). Can't wait for the next box e the next recipe into it. This box made me feel like I was at home, in Sicily...
The Meal Kit arrived in time and in a nice packaging, I received the Spaghetti Garlic & Chili Pepper Kit. I bought this box for myself to make dinner with my girlfriends and it turned out a success. Easy to follow instructions and even if I'm not so expert, I made an amazing Dinner. The Chili Pepper Chocolate so unique. I'm really satisfied, I'll definitely buy it again and it will make also a beautiful present for Christmas.
3 Items only in box! $25.99???
Noodles and 2 small jars;
Sauce 10.23 oz
Caponata 6.70 oz
Really $25.99 These boxes are supposed to be savings for us!!!
Cancelling don't have time to deal with ones taking advantage of my monies! This is a trusted site...WHY?
Thank you for giving us the opportunity to spend more words on the quality and unicity of our products.
First of all, we never claimed in our description that our effort is supposed to save you money. Also, we state that our kits have 3 products.
Said that, please allow me to correct your description of the content of our pasta kit. We include in our kit, pasta made in Italy and not noodles which generally refers to a product typical of the eastern region of Asia. Our pasta is made by an artisan in Sicily and in small batches with ancient grains flour. Ancient grains grow naturally with no need for chemicals, as the dangerous glyphosate.
I would not consider the size of the antipasto and...
I can't wait till my first box arrives everyone I have talked to says its fantastic and a great date night with your loved ones fun for the whole family to make an authentic italian dinner together!
Ordered on the 18th of November for a birthday gift. The site says order before the 20th to be shipped in 4 days. It wasn't mailed until the 12th of December, I was already billed for December on the 11th and existed it to be delivered before Christmas ( also a gift) I emailed the company asking when it would be mailed and was told it would here by chistmas. I followed up asking for a tracking number. Still no package and due to be billed again on the 11th. I will be cancelling due to customer service and the fact that I have to beg them to send products I've already paid for and have not recieved.
Anthony, I'm so sorry that's how you feel about the experience with us. There are no excuses for the mistakes we made with your shipment. We are a small team and we received an unexpected number of orders for this holiday time. We worked hard night and day to fulfill all the orders and on a few occasions, we failed on our schedule. Your box has been shipped first thing this morning and the tracking code is in your email. Please accept my apologies.
This box is overpriced for what it is. The items themselves though are very interesting, yummy, and definitely very Italian.
I purchased a year’s subscription of Italian dinners for my sister and brother-in-law’s 50th Anniversary as they, like myself, are very fond of Italian food. I thought it would be a great 50th present, plus I was best man at their wedding, and boy-howdy did Authentic Italian Experience make me the best man 50 years later. My sister just raved about the quality of taste of the food, the beautiful presentation, and the fact that this particular subscription was vegan—but not fake food all built from soy (as is often foisted on vegans), but authentic Italian cuisine. They ended up preparing 3 perfect dinners with the ingredients. They said it was like traveling to Italy without having to deal with security. They were completely innamorato with the shipment. My highest regards to Salvatore and his hard-working team.
We ship every month a new Pasta Recipe. You can decide from which you want to start! Vegetarian Bolognese Sauce Tagliatelle 1. Directions to Master the Recipe 2. Black Olives Paté from Frantoi Cutrera 3. Vegetarian ragú sauce
We ship every month a new Pasta Recipe. You can decide from which you want to start! Pasta alla Norma Sauce Tortiglioni: 1. Ancient Grains Tortiglioni 2. Norma Tomato Sauce 3. Appetizer
We ship every month a new Pasta Recipe. You can decide from which you want to start! Sicilian Style Basil Pesto Fusilli 1. Sicilian Style Basil Pesto 2. Ancient Grains Fusilli 3. Sicilian Sundried Cherry Tomatoes
We ship every month a new Pasta Recipe. You can decide from which you want to start! Arrabbiata Sauce Penne 1. Arrabbiata Tomato Sauce 2. Sicilian Ancient Grains Penne 3. Antipasto
We ship every month a new Pasta Recipe. You can decide from which you want to start! Raw Pistachio Pesto Tortiglioni 1. Raw Pistachio Pesto 2. Ancient Grains Tortiglioni 3. Appetizer
We ship every month a new Pasta Recipe. You can decide from which you want to start! Farmer Tomato sauce Tortiglioni 1. Farmer Tomato sauce 2. Ancient Grains Tortiglioni 3. Antipasto