One of the listed items is missing from my very first box. I tried to log onto the website to contact customer service, but since I signed up through Cratejoy, they don't recognize my email address. How do I get help in fixing this? Will they even care about one item missing?
Hi Phoenyx - we're so sorry to hear about the missing product! This is not the experience we'd want you to have. We take seriously and will absolutely work with you to resolve. We will write to you to follow-up and ensure we make things right.