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Where is my package??

by Jasmin V., May 09, 2019

I've been trying to reach someone for the last two weeks- i sent several emails and have yet to receive a response, i purchased this box as a gift and chose the "ship immediately" option- and the person i'm gifting the subscription to has yet to receive it! I only chose this subscription because i was under the impression that it would be shipped right away hence the "ship immediately" option, Tomorrow is 2 weeks exactly since i ordered it and i haven't received any shipping information or confirmation yet they took the money from my card almost immediately!

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VictoryBox said...
May 10, 2019

Hi Jasmin, Thank you for reaching out to us. The email we received this morning from you was the first communication we received regarding your order. If you could provide us with the email or phone number you tried to contact previously we would greatly appreciate it. We apologize for the inconvenience of not receiving the VictoryBox to date. The product info states that all our boxes ship out on the 10th of every month. We were unaware of the ship immediately option and the notifications we received on our end from Cratejoy did not indicate that this was needed. We are working with CrateJoy to correct this option so it can be removed. We understand your frustration and appreciate your patience as we have...

Haven't received my boxes on time.

by Marcelo E., Nov 07, 2018

First of all, the web page of victory box is not updated, so I don't know what are the contents of the boxes I haven't received but had paid it for. Second, Although the products are not of the best quality, it seems to me that together they have harmony and are a special touch for men overall. But I haven't received all the boxes I've ordered since my suscription, I have only received 1 box. So I want a refund and my inmediate suscription cancellation,

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