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Dec 09, 2020
Matthew A.
1 Review
1 Helpful Vote
Subscribed for 25 days

I ordered this product early November. It was supposed to be received by the 17th but because of delays that turned into the 30th. Which is fine with covid and 2020 delays are normal fine. Well it’s dec 9th and still have yet to receive anything. Unreal. To say I’m not happy with this would be an understatement

Verified Purchase
VINYL MOON said...Jan 02, 2021

Hi Matthew,
I'm sorry to hear about your very valid frustrations with the start of your Vinyl Moon experience. We emailed all new members about the severe delays caused by COVID and the disruption of global freight shipping. This has been a year where many things are simply out of the control of any business. But we always communicate with members about any delays as we take customer satisfaction very seriously.
I see that your gift shipment has already been delivered successfully!
Brandon & VINYL MOON

Still waiting on February order.

Mar 16, 2019
Rebecca S.
1 Review
3 Helpful Votes
Subscribed for 29 days

One star is being generous since I haven’t even received product that I ordered the beginning of February. It’s now middle of March. Sent a contact email and have yet to hear back.

Verified Purchase
VINYL MOON said...May 06, 2019

Hi Rebecca,
Looks like your box was delivered a few days after this message. However we never received a support email from you. Make sure to email or use the support widget on the website!

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