VINYL MOON

by VINYL MOON
The vinyl record club for the musically curious and artistically adventurous!
30 reviews

Plans as low as

$23.00/ month

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VINYL MOON reviewsReviews

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30

Never got my order

May 24, 2021
Paula M.
1 Review
1 Helpful Vote
Subscribed for 20 days
Overall
Shipping
Quality
Curation

I have given up on waiting to receive this item, and there is no clear way to resolve the situation in this company’s website. I signed up for the vinyl of the month club in February, and it’s the end of May and I still haven’t received the first album. I cancelled the subscription because they were going to charge me for the second month before I even received the first album. They keep emailing me asking me to review my album despite not even having received it yet, so I guess this is the review they wanted.

Verified Purchase

Absolute waste of time

May 18, 2021
Jonathan R.
1 Review
1 Helpful Vote
Subscribed for 1 month
Overall
Shipping
Quality
Curation

Honestly I at first thought that this box would be so cool to get every month. But after weeks upon months of not receiving my package I have given up. It seems to me that Vinyl moon would much rather take the customers money then to acknowledge that they can not fulfill the orders in time. I’m extremely disappointed in their customer service as they have continuously blamed that their company is very small. I wish I can get a refund for my box but at this point I just want to see how long it will take for it to arrive.

Verified Purchase

really bad

Mar 04, 2021
Virginia C.
1 Review
1 Helpful Vote
Subscribed for 3 months
Overall
Shipping
Quality
Curation

worst purchase ever made, if you're not from the US it's not worthy at all

Verified Purchase

Still waiting on February order.

Mar 16, 2019
Rebecca S.
1 Review
6 Helpful Votes
Subscribed for 29 days
Overall

One star is being generous since I haven’t even received product that I ordered the beginning of February. It’s now middle of March. Sent a contact email and have yet to hear back.

Verified Purchase
VINYL MOON said...May 06, 2019

Hi Rebecca,
Looks like your box was delivered a few days after this message. However we never received a support email from you. Make sure to email support@vinylmoon.co or use the support widget on the website!

Nothing to show

Dec 09, 2020
Matthew A.
1 Review
4 Helpful Votes
Subscribed for 25 days
Overall
Shipping
Quality
Curation

I ordered this product early November. It was supposed to be received by the 17th but because of delays that turned into the 30th. Which is fine with covid and 2020 delays are normal fine. Well it’s dec 9th and still have yet to receive anything. Unreal. To say I’m not happy with this would be an understatement

Verified Purchase
VINYL MOON said...Jan 02, 2021

Hi Matthew,
I'm sorry to hear about your very valid frustrations with the start of your Vinyl Moon experience. We emailed all new members about the severe delays caused by COVID and the disruption of global freight shipping. This has been a year where many things are simply out of the control of any business. But we always communicate with members about any delays as we take customer satisfaction very seriously.
I see that your gift shipment has already been delivered successfully!
Cheers,
Brandon & VINYL MOON