I have given up on waiting to receive this item, and there is no clear way to resolve the situation in this company’s website. I signed up for the vinyl of the month club in February, and it’s the end of May and I still haven’t received the first album. I cancelled the subscription because they were going to charge me for the second month before I even received the first album. They keep emailing me asking me to review my album despite not even having received it yet, so I guess this is the review they wanted.
Honestly I at first thought that this box would be so cool to get every month. But after weeks upon months of not receiving my package I have given up. It seems to me that Vinyl moon would much rather take the customers money then to acknowledge that they can not fulfill the orders in time. I’m extremely disappointed in their customer service as they have continuously blamed that their company is very small. I wish I can get a refund for my box but at this point I just want to see how long it will take for it to arrive.
worst purchase ever made, if you're not from the US it's not worthy at all
One star is being generous since I haven’t even received product that I ordered the beginning of February. It’s now middle of March. Sent a contact email and have yet to hear back.
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I ordered this product early November. It was supposed to be received by the 17th but because of delays that turned into the 30th. Which is fine with covid and 2020 delays are normal fine. Well it’s dec 9th and still have yet to receive anything. Unreal. To say I’m not happy with this would be an understatement
I'm sorry to hear about your very valid frustrations with the start of your Vinyl Moon experience. We emailed all new members about the severe delays caused by COVID and the disruption of global freight shipping. This has been a year where many things are simply out of the control of any business. But we always communicate with members about any delays as we take customer satisfaction very seriously.
I see that your gift shipment has already been delivered successfully!
Brandon & VINYL MOON