Unfortunately we couldn't get the cards to play on our record player and we only got 2/3 of the cards in the first three months of the subscription. It's also very hard to get a hold of customer service.
My apologies for the trouble, Emily. It sounds like your player has an auto-stop function and this is triggering before the end of the song. Most record players have an 'Auto-Stop' switch that can be toggled on and off to allow full playback as these records are smaller than normal LP's. Regarding the delays, we had experienced UPS delays with our February shipments as they were stuck in Germany with UPS for over 3 weeks due to COVID-19 / a customs bottleneck issue. They've since just been mailed out and we are back on our normal schedule.