Q: I have not received my Nov box,paid for my Dec box and the money was refunded to my account.Why?Asked by Joan D., December 2021
Hi there Joan! Thanks for reaching out. Yes, I know you have not received your first box. We emailed you about this a few days ago. We are delayed because of Covid and holiday shipping. So avoiding you being charged twice and not receiving your first box yet we pushed your renewal date up. It is now set for the end of this month (by that time you would have received your first box) and we would send your second soon after. We apologize for the delay; we intend on sending it out before the weeks' end. To compensate for your time and patience, we will add an item for you. If you should have any other concerns please let us know. Thanks again :)
Q: The pricing says $5.17 a month, when I go to check out it now says $500.00. I would like to pay by month to see if I like this or not. Asked by Gina K., May 2022
Stay as far away from this one~ they sell cheaply made knockoffs and advertise them as “VIP” gifts~ do the research first and don’t make the same mistake I did. I’m out $300 dollars and stuck with a fake leather, fake Chanel bag with a fake serial number.
Very cheap item, obviously a fake knockoff.
Buyers beware~ do the research beforehand. This “premium” box I received was an absolutely fake Chanel bag, and a really cheap one as well. It smells awful, and there is a fake serial number on the inside, which also shows it’s a replica bag. I do not believe it to be real leather as it has the cheap feel of pleather. I am angry and they refuse to refund my money. Forget about the glowing reviews~ The box comes with a letter asking to give five star feedback, and in return, they will include an extra gift with your next box. Cratejoy should be ashamed for not vetting out the shops that sell fake luxury items. Stay away from this one.
Awesome! I loved the bag I received. Definitely will be ordering again. Luxury for a reasonable price.
Overall I like it, can't wait till the next box.
This month I got 4 Chanel socks and a little card wallet. If you like high brands, this is for you. Can't wait for the next surprise!!
As for the March box, it was kind of iffy. I got a bucket hat which wasn't really me, sticker false lashes that wouldn't stick, and another thing that I can't seem to remember what it was. Like overall, I'm willing to try new things but I guess it wasn't me this month. I'm more of a handbag, jewelry, and a few others things type of girl. But I'm always willing to try new things!
Hi there Kyra! Thanks so much for your 5-star review. We are pleased you are happy with your box. We look forward to curating your next as we keep you smiling ;)
I was surprised at what I received. I loved this box. It was worth far more than what I payed for it. One thing I received is something I had wanted but was sold out. If you love Chanel try this box.
Greetings Joan! We are so pleased you are happy with your box. We are happy we were able to gift you something special for this holiday :). Thanks for being a great subscriber and we hope you can continue to place a smile on your face!
Could I get you 800 number
Hi there! Thanks for your great it is appreciated. At the moment we do not have an 800 number but you can reach out to us here on Cratejoy with questions, or you can leave a message. We hope you find this helpful.
I subscribe to around 10 subscription boxes. I know, I know. I’m a sub box addict. If you have not tried this box, and you’re into high-end products (Chanel, for example) you NEED this box. I typically don’t have time to write reviews, but this box is so unbelievable I had to stop to write. It’s my FAVORITE box EVER!
Just got my first gift and it’s sooo cute! I can’t wait to pass these items on to my daughter. Very happy!
Thanks so much Nicky! When you are happy we are elated. Can not wait to curate your next box :)
My first box was absolutely fantastic! A full size tote & a smaller purse plus extras. I cannot believe how in love I am with the items!!
Hi Laura! We are so happy you love your items. The first box is always the hardest to curate but with your feedback we have great insight into what you like. Your second box is in route and we hope it exceeds your expectations. Thanks :)
I placed the order on 9/5/21 for three items and didn't get the box until 10/7/21. The items came in a smooched box; the three Chanel items had an outer plastic wrap with Chinese serial numbers stickers indicated. Items were not authentic but were knockoffs. Very Disappointing!
The items are indeed AUTHENTIC CHANEL VIP gifts. Yes, this is true they are not Chanel Boutique items, and we never said they were Chanel Boutique items at any point within the listing. As authentic CHANEL BOUTIQUE items would be $1000’s and more. It would be impossible to offer 1 authentic Chanel Boutique item at $149.99, let alone 3!
The Chinese writing is from our suppliers of plastic bags.
Yes, you placed the order on 9/5/21 and the box was received on the 7th of October. We are not responsible for time in transit. Your items were shipped out on the 30th of September 2021). As stated clearly in the listing ”Kindly order on or before the 31st of the month, so we can ship...
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