I ordered this as a gift for my husband. I ordered the option to choose the spices. Never once did I get an email to do that. I never received a shipping notice or tracking number. It showed up in my mailbox in a larger envelope reeking of spices and with a very clear return address on it. No way of hiding that. I can't speak to the quality of the spices yet, but this experience sure left a bad taste in my mouth.
We are very sorry to hear about your experience. We understand how important it is to have clear communication and proper shipping notifications. We strive to provide excellent customer service and hope that we might bring clarification and the best solution for you.
For the first gift, we offer to ship a surprise menu instantly or to select the meals with our monthly (later) shipping. When we received your order, there was no selection included, and without it, we are required to ship instantly, before our monthly selection takes place. That's why we didn't send you a notification for the selection because your surprise menu was already on its way.
When the automatic shipping notification was sent at the day of the shipping there...