Mrs. James, my small business is grateful for your purchase and pleased to have an opportunity to address your concerns. The offerings my subscription box has is unique on this platform as it is quarterly and not monthly. 1 box will be delivered to your home for the season you purchase it in. You purchased 1 box. You had an option to purchase 2 (for the next season) or 4 (for the year). The descriptions mention "Seasonal" & "Quarterly" to help with any confusion. I reply to messages as quickly as I can, in the case with your sister our correspondence commenced throughout the day. My replies were polite and inquisitive on how any confusion could be cleared....

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Awww, thank you for the kind words. This set up is amazing! Your red door makes everything "pop".

Thank you for the photo and the encouragement. I am so glad that you enjoy your boxes. We appreciate your business.

Mrs. Muncey, I completely understand your frustration. I got really excited when I saw your order and I packed your box and sent it out the very next day (your order: 12/21 at 7:30pm, your shipment: 12/22 4:05pm) . The postage that was purchased was 'priority'. If there was anything else that I could do to get it to you sooner, I would have. Again, I apologize for the shipping delays, to my understanding the postal employees are stretched thin around the holidays.

Mrs. Miller it is truly disheartening to hear that you did not enjoy every component in your box. Especially since it is the very 1st one. This season's box had 2 handmade major components. I have a few ideas on what happened to the rope and how to fix it. I would love to reach out to you through email and provide some solutions. There should have been an insert with an IG handle (@welcomingbox) in your box. We are also on FB (Well, Come in).