Q: How can I pay in dollars? I’d like this shipped to Texas. My brother is a big fan and I’d like to give this as a gift. Asked by Anita M., December 2020
Hi! We only accept euros on cratejoy. You can buy directly in here and your credit card will process the conversion to dollars.
Q: Is shipping included in the subscription cost or is it separate? If separate, how much for shipment to the US? Asked by Kelly S., December 2020
The shipping cost is 30€ per month.
Q: Hi! When should I order to have this sent before Christmas? Thanks!Asked by Sara W., October 2020
Hi Sara,
We are using DHL Express to ship world wide faster. In europe takes up to 48h and rest of the world up to 5 days (they deliver on weekends too). With this said, you have until the 15th of December to place your order and expect the delivery before the 24th (we need 2 days to get every tasting box ready).
Cheers
Rui
Q: Do you ship to Canada and what is the exchange rate? Asked by Karin G., March 2020
Yes, we ship to Canada. The exchange rate is handle by your bank and credit card. Since currency rates change everyday, you should check with your bank.
Yes, we ship to Canada. The exchange rate is handle by your bank and credit card. Since currency rates change everyday, you should check with your bank.
FINAL UPDATE: The seller refunded me for the remaining two packages of the subscription after I informed them that I notified my credit card company. The first box finally arrived in January 13th, so I called my credit card company and cancelled the backcharge. The box is nice, but the shipping was not done through DHL as advertised so it was much too late for it's purpose. I would not recommend this box to anyone based on the experience with the seller.
UPDATE #2: I filed a claim with my credit card company and let the seller know that the card company will be backcharging. The seller accused me of lying and claimed that their lack of acknowledgement of my refund request in their email to me somehow didn't mean that they weren't going to refund me. Yeah... ok. Sure. My credit card company is handling the dispute accordingly.
Original review: I purchased this for shipping to the US in November. I still have not received my first package, and the seller refused to acknowledge my refund request for the purchase when I requested a refund. They did not cancel my account or issue me a refund as I requested. Do not purchase this box-- the management is terrible. UPDATE: Also just noticed that one of the 5-star reviews is from "Rui G"-- they are one of the owners! It's a fake review.
Speedy reply. Husband enjoyed the box.
Thank you for your review and feedback. We really appreciate it.
Cheers
Rui
I ordered almost 45 days ago, and haven't received my order yet.
I mailed the seller. Did not even bother replying.
This is highly unprofessional.
Pls don't buy anything from here.
Dear Shreya.
We are very sorry about your experience but actually several factors you mentioned are not correct. We replied your email within hours.
Also we have sent a email informing that our tasting boxes were delayed and explained the reason why this was happening.
Yesterday we saw your email and we didn't reply because we were waiting to receive our wooden boxes, that arrived today at our shop.
Your first and second tasting box will be shipped this week and we will add (as we said on the emails exchanged a few extra gifts to your husband).
We would like to express our truly sorry for this inconvenience and if you wish we will refund our order.
Cheers
Rui
This box is a great idea, specially if you are a whisky lover and like to try new whiskies! An amazing gift as it comes in a lovely wooden box, amazing whiskies. Truly recommend it.
I love getting this whisky box every month. It's a great overall experience and I love the little notecards that explain a bit about each whisky. I get super excited to see what's coming next month!
I don't know much about whiskey. It comes in a nice box, shipping was fairly fast considering the distance it came, and a nice mix of miniatures was sent. Still a bit pricey for what it is so I probably won't order again, but if you really love your whiskey it's a great way to try different bottles.
Thank you for your review and feedback Danielle.
Good choice for trying out different products, and improving your tasting abilities
Hi Katrine, thank you for your feedback :)
Great selection of whiskies and costumer service.
Totally recommend!