Q: Sent this gift but before the receiver was able to fill out their scent profile I had got a notice stating that their candle was already being shipped. What if they don't like the scent that was sentAsked by Sarah C., December 2021
Hi Sarah, Please click "Contact Seller” to message us directly with the recipient’s name so we can look into this for you. Thank you so much! Wickbox
How do I know who the seller is?
Hi Sarah, Please click “Contact Seller” to message us directly with the recipient’s name so we can look into this for you. Thank you so much! Wickbox
Q: What is the best way to fill out a scent profile if this is intended as a (surprise) gift?Asked by Kelly R., April 2019
You’ll receive a link to download an editable gift message template in your order confirmation email that you can print or email to the recipient. The gift message template includes the link for the recipient to complete their scent profile, which is bit.ly/wickboxscentprofile
I bought a three month subscription for my wife for her birthday. She absolutely loved it! We have gotten two boxes so far, and she loved the scent every single one (she is particular about candle scents and I was so impressed they picked perfect ones for her)! The only issue was one of our candles was slightly broken in the first box, but it is still usable and smells amazing! I will definitely be extending this subscription.
The candles are just breathtaking and the curator is just as amazing! I mentioned I was struggling, and she was so sweet, kind and caring. The candles last hours and days. One box definitely lasts a full month if you're burning them 2-3 hours a day - easy. The prettiest candles are always selected, with luxury, high quality, and with such lovely, gentle and beautiful smells. This is the most luxurious candle subscription, from all the ones offered on Cratejoy - in my opinion; with my esthetic tastes and smell preferences. If you are a pride-and-prejudice, high-class, beauty loving person, these candles are for you!
Though I have yet to be asked my scent preferences, the candles I've received have been of great quality with enjoyable scents that permeate the entire apartment.
A beautiful candle. Smells delicious!
This is not your average Candle. They are top quality, beautiful vessels with multiple future usages and soft scents that do not over power. I don’t appreciate a candle in a can. Where is the beauty in that? A candle in a can may have a lovely scent but this is so much more. Responses regarding my shipping questions were very prompt. My only very small criticism is that shipping information for Canada is lacking. So worth the price.
I had a small customer service issue that was handled fantastically and I'm very happy with the resolution and promptness of communication - I love this company!
As for the candle/box, I have very strong scent preferences and was interested because of the personalization, which has been great so far. The quality of the candle and reusable container is also very high. The shipping was fast and very secure. I would definitely recommend this company if you go through as many candles as I do.
Fantastic quality candle and amazing price.
I received my candle a few minutes ago. It is my absolute favorite. I love the magnolia scent which has been my favorite for years. Every candle received has been a 5 star!!! But, this one is a 10 star. Beautiful pink candle with the most awesome scent!! Thank you for making my day!!
UPDATE: Wickbox reached out to me and let me know that the other website (A**zon) doesn’t communicate about past subscribers, AND they made it right with a new candle. Thank you for the great customer service!
I guess my problem isn’t really with wickbox, but I am quite disappointed. I originally subscribed in January through another website, and received my first candle. I was later shopping on cratejoy, and found that wickbox was $4-5 cheaper each month, so I switched to cratejoy, and cancelled the first subscription. When my second wickbox came in February, I was VERY DISAPPOINTED to find that it was identical to the first candle. So, I bought the same (holly berry and cardamom) candle twice, and it smells nice, but I’m really bummed.
This medium Wickbox featured a beautiful 8 oz poetic license soy blend candle with tailored glass encased in a keepsake box of vibrant fresh-picked colors set off by modern gold accents. As one of our occasional special bonus treats, the box also included a shea butter hand creme. Scent options (handpicked based on the subscriber's scent profile) included Velvet As Night, Silently Across The Snow, Sleeping Under The Stars, Bittersweet, and Stacks Of Pretty Paper.
Last Minute Gift? No worries.
Download and print this note to let them know their gift is on the way.