Q: Sent this gift but before the receiver was able to fill out their scent profile I had got a notice stating that their candle was already being shipped. What if they don't like the scent that was sentAsked by Sarah C., December 2021
Hi Sarah, Please click "Contact Seller” to message us directly with the recipient’s name so we can look into this for you. Thank you so much! Wickbox
How do I know who the seller is?
Hi Sarah, Please click “Contact Seller” to message us directly with the recipient’s name so we can look into this for you. Thank you so much! Wickbox
Q: What is the best way to fill out a scent profile if this is intended as a (surprise) gift?Asked by Kelly R., April 2019
You’ll receive a link to download an editable gift message template in your order confirmation email that you can print or email to the recipient. The gift message template includes the link for the recipient to complete their scent profile, which is bit.ly/wickboxscentprofile
This was a gift for my mom and it was such a hit! She loved the packaging and candles sent each month!
I love candles, but i wouldn’t call myself snobby about it. I have received 2 candles of a 3 month subscription. and both were TERRIBLE smelling. The most recent is so strong and FOUL (think Aquanet hairspray) (not even lit!…) that i had to remove it from the house. If i were to resume a candle subscription it would be through Scentbird. Much better quality.
Hi Kim, I’m so very sorry to hear this! The candle scents received were Honeysuckle Lily and Coconut Lime Breeze. I have not heard that feedback regarding those scents, but we definitely want to make this right for you. We do not appear to have a scent profile on file for you. You can complete your scent profile at bit.ly/wickboxscentprofile so we can better curate your scents to match your specific tastes. I will be sending you an email so we can rectify this for you.
Each month I think I might cancel bc I still have some previous candles and I don't burn as much. They have great length and I love them! Just starting to get to some throw aways, tossed 2 recently. The same month I thought I'd cancel, I opened up my box and it was the best smelling candle I've gotten yet. They've all been amazing and unique and they bring me joy and I won't cancel, at least not yet :)
I hated the smell of this month's candle.
This company never let me give what scents I liked and then sent me a horrible smelling candle. I want my money back! Never again
This candle was packaged beautifully. The actual glass that the candle is in is lovely. The scent is where I had a slight issue. I'm not sure if I filled out their survey incorrectly but the sent I received was Fir Tree. It smelled ok at first but then it started to smell like plastic or artificial so I have stopped burning it. It does seem that the candles have a pretty decent burn time though. Overall I was happy with the purchase I just hope my next month's candle scent is more in line with my personal preferences.
I am happy to report that customer service reached out to me and refunded my money for the April box, I am so happy with the customer service that I have reactivated my account. I really do love Wickbox, but I am sad that I did not get to enjoy that months candle. I reactivated my subscription but if I continue to have issues with the candles arriving broken I will be discontinuing my subscription. For now I am willing to give them a second chance.
I bought a three month subscription for my wife for her birthday. She absolutely loved it! We have gotten two boxes so far, and she loved the scent every single one (she is particular about candle scents and I was so impressed they picked perfect ones for her)! The only issue was one of our candles was slightly broken in the first box, but it is still usable and smells amazing! I will definitely be extending this subscription.
The candles are just breathtaking and the curator is just as amazing! I mentioned I was struggling, and she was so sweet, kind and caring. The candles last hours and days. One box definitely lasts a full month if you're burning them 2-3 hours a day - easy. The prettiest candles are always selected, with luxury, high quality, and with such lovely, gentle and beautiful smells. This is the most luxurious candle subscription, from all the ones offered on Cratejoy - in my opinion; with my esthetic tastes and smell preferences. If you are a pride-and-prejudice, high-class, beauty loving person, these candles are for you!
This medium Wickbox featured a beautiful 8 oz poetic license soy blend candle with tailored glass encased in a keepsake box of vibrant fresh-picked colors set off by modern gold accents. As one of our occasional special bonus treats, the box also included a shea butter hand creme. Scent options (handpicked based on the subscriber's scent profile) included Velvet As Night, Silently Across The Snow, Sleeping Under The Stars, Bittersweet, and Stacks Of Pretty Paper.
Last Minute Gift? No worries.
Download and print this note to let them know their gift is on the way.