Q: When does the subscription renew?Asked by David J., May 2020
Thanks again for your interest. We renew on the 25th of each month. If you placed your order right now (May 20th) for a monthly candle, you would receive June’s candle. If you want to auto-renew you would be charged again on June 25th and then receive July’s candle.
Q: When do I have to subscribe by to get this month's box?Asked by David J., May 2020
Thanks for reaching out to us and your interest in Wicksly. Our cut-off date is officially the 25th of each month. But, since we pour the candles by hand we can usually accommodate orders until the end of each month. We pour and ship our candles the first week of each month, no later than the 10th.
Q: Hi. It charged my card but when i go to my subscriptions it says I'm not subscribed . Can you look into that for me ? Asked by Jessica L., September 2019
We don't seem to have any subscribers with the name "Mitchel L". Can you
click the "Contact Seller" button on our page and reach out to us? Our
support team will be able to sort out the issue in no time I'm sure.
It may be under Jessica
Q: Does the candle come in the glass as pictured? How is it packaged? Are they all white?Asked by Heidi A., August 2019
Thanks for reaching out and your interest in Wicksly. Our candles are
shipped in the glass container as shown on the site. It has our logo on
the glass as well as a small label on the back that indicates the scent
that month. We also send a set of Wicksly matches. The candle comes
wrapped in our Wicksly tissue enclosed in a recyclable box. The candles
are all white.
The candle is very tiny, essentially the size of a 1 dollar tea light holder from the dollar store. Smells pleasant unlit, yet has zero scent when lit. Very, VERY dissapointed.
Oh no! Sorry to hear you didn't like our candle Marisa. They usually have a very strong throw. But apparently not for you. It is a 5oz candle, tea lights are usually 1oz.
I'm so glad I subscribed--our first candle has lasted the whole month and I've lit it a bunch of different nights. The scent from last month was great so I have big hopes for this month. One thing I’ve noticed with soy and organic candles I’ve bought previously is that the scent gets weaker as I burn more of it. This was initially a worry of mine when I signed up for my 6-month month to month subscription with Wicksly. But we finished the first candle last night and the scent was as strong then as it was when I first lit it. Excited for next month!
The candle is so richly scented and smells amazing! I can't wait to burn it! I look forward to my next one!
Oh my! I received the Cracklin' Burch for November. It is absolutely delish. I wish you could smell it now. It's perfection for a winter candle. The presentation of the box is beautiful. It even comes with matches that light perfectly every time. Good job Wicksly!
This is a gift subscription, and I have heard nothing but great reviews about each candle as they are received and lit.
I was hesitant to order a candle online without smelling it in person. It is safe to say that my concerns were completely unfounded. My first candle was the “Date Night” scent, and it smelled incredible! The presentation and delivery of the candle was super cute. Wicksly definitely hits the mark, especially for gifts. I would happily recommend to any and all candle lovers.
Not a deep aroma like my others have been, but still love it. I do need to cancel as I have written you earlier. Please no more shipments until I renew again.
Candles are something that I always want to have but don’t always remember to buy. Wicksly solves that problem for me with it being a monthly delivery. The first month’s scent and presentation was on point.
I always like to have a few candles that I light every evening around the house. The Wicksly candle is one that I light every night. Can’t wait for the next one to arrive!
Great value and great product for only $15 per month!