I reached out to Hailey to let her know I was willing to make any changes she preferred and make sure she’s happy with the bows. Unfortunately, I never hear back from her, despite multiple follow up attempts.

When McKenzie's review came in, I quickly reached out to to her to get valuable feedback, as I do with all my subscribers no matter what. She let me know she does not like any sequin or sparkly bows. I sent her a new set of bows, per her request (no sequin or sparkly). I then followed up a few times once she received her bows to get additional feedback, also letting her know I was willing to make any changes she preferred and make sure she’s happy with the bows. Unfortunately I never hear back from her, despite multiple follow up attempts. Also, during the sign up process I have a section where any subscriber can fill out what kind of bows they prefer....

Show More

Alicia received her Valentine's day bows in January. I sent Valentine's Day bows one month in advance to make sure all my subscribers received them on time. For February's box, I sent out Mermaid themed bows; it was the popular vote amongst my subscribers. Alicia was signed up to the Duchess Collection and was under the impression she would receive Princess Collection bows. On my social media, I always post which collection those bows can be found under. Duchess bows have little to no embellishments where as Princess and Queens collection do. It is also listed in the description of each product.