Leaving one star because of how disappointing this box was from start to finish. :(
First of all, I had to contact customer service twice, the first time because my box shipped out late per their shipment times (just wanted to know when it would ship), and the 2nd time because once I did get a shipping confirmation the tracking number never actually moved (a week had passed with no movement, just wanted to know if that was normal). Neither time did I get a response from customer service. The "box" just showed up. Okay, fine, customer service isn't their strong point. I can handle that.
It's also not actually a box, you just receive your items loosely thrown into a mesh bag inside of a shipping envelope. Okay, whatever, presentation isn't their strong point. I can handle that too.
What really gets me was the selection and quality of toys though. We received a pocket vibrator with dusty components and a slightly damaged box that looked like it had been sitting in a warehouse for years. A finger vibrator that is just a second small/pocket-sized vibrator toy, so no real variety there (but at least it wasn't caked in dust...). A small $1.50 bottle of toy cleaner... A lube injector, with no lube. And a sex position "card game" that had at least 7 different varieties of missionary (hold yourself up! dont hold yourself up! Lay close! Lay closer!).
I'll be real with you: This wasn't a box for exploring. It was for...
I subscribed as a girl, but yet got an all male box this month. I was excited to receive it, and mortified when I opened it up. I would like to return this box, NOW.
XPLORE does not request your identifying gender. The purpose of XPLORE is to push the boundaries of your current sexual scope. Xplore provides a guide to assist with your experience. Here at XPLORE we hope that you Be Bold & XPLORE
The Theme for April is “water sport” and I got a cheap DOOR SWING, a feather thingy and an eye mask. The only nice thing was the bullet. Not worth the price! I wish I could cancel my 6month subscription. How is any of those things related to water sport? No thank you!
Hi Xplorer Villanueva,
We truly appreciate your feedback! I am pasting the description from the Marketplace for the Watersports themed box for your reference. Please be sure to scan your QR code for the XPLORE. Guide that shows you how to use the items in the box along with a recipe and playlist to set the mood!
"Watersports are for Urine Erotic Play. You may not be ready for golden showers but we will have you swinging from the door! "
Stay tuned for Exhibitionism!
I gifted this subscription box on August 3rd. They haven't received it yet even though they were emailed a tracking number. When the box did not show, they reached out to the company by email. They were handled rudely. They were told that it was incorrect information that the first box ships in 3-5 days and it doesn't ship until the 21st of each month. Basically, they said the information on Cratejoy was wrong and that is all. I have to give stars but they don't deserve any. I can't comment on curation or quality, or any of that stuff. Subscription already cancelled and refund requested.
We are sorry to hear that you are displeased with the services. We value each of our customers and their experiences.
Order confirmations are sent immediately after purchase via email . Once the order is ready to ship, a separate email is generated to include the tracking number. This email had not been sent to either party.
As discussed all subscription boxes are shipped on the 21st of each cycle month. The one time purchases such as the Discover Box or the Water Bottles ship within 3-5 business days.
Your subscription was successfully cancelled and the order will be shipped this Friday. The tracking information will be sent in a separate email.
Once again we apologize for the inconvenience and miscommunication.