Xplore offers a lifestyle in a box for the modern-day person looking to break the monotony

Plans as low as $60.00 / 1 box every 2 months

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Unreliable Subscription, Terrible Servic

Aug 14, 2020
Shun J.
2 Reviews
2 Helpful Votes
Subscribed for 10 days

I gifted this subscription box on August 3rd. They haven't received it yet even though they were emailed a tracking number. When the box did not show, they reached out to the company by email. They were handled rudely. They were told that it was incorrect information that the first box ships in 3-5 days and it doesn't ship until the 21st of each month. Basically, they said the information on Cratejoy was wrong and that is all. I have to give stars but they don't deserve any. I can't comment on curation or quality, or any of that stuff. Subscription already cancelled and refund requested.

Verified Purchase
XPLORE. said...Aug 18, 2020

We are sorry to hear that you are displeased with the services. We value each of our customers and their experiences.

Order confirmations are sent immediately after purchase via email . Once the order is ready to ship, a separate email is generated to include the tracking number. This email had not been sent to either party.

As discussed all subscription boxes are shipped on the 21st of each cycle month. The one time purchases such as the Discover Box or the Water Bottles ship within 3-5 business days.

Your subscription was successfully cancelled and the order will be shipped this Friday. The tracking information will be sent in a separate email.

Once again we apologize for the inconvenience and miscommunication.

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