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They never sent me any books, and charged my credit card twice after I cancelled! They tried to charge me $70 for nothing. There was zero customer service. They never responded to my numerous emails, and there was no other way to contact them. I finally had to dispute the charges with my credit card company and block them from ever charging me again. Cratejoy needs to remove them from their website. It’s a scam!
I received an unexpected job offer and was moving 2000 miles away to a new position and obviously new region. After sending multiple emails I had to reach out to the folks with Cratejoy to get a refund (I would have simply updated my address, but after trying to reach the seller for several weeks I had to ask for a refund). Anyways, the complete lack of customer service destroys this service completely! If they ever get the communication issues addressed maybe it will be a great subscription but until then, I can't remotely recommend this service.
I am so happy with this box! I got exactly the genres I requested and the bookplates and magnetic bookmarks were of good quality and very cute. I appreciate that this subscription is all about the books rather than extra random things that I will never use. Everything was packaged nicely and the 2 books are right up my alley. I've gotten my fair share of book boxes and am not always happy, but I would definitely recommend this box to others (especially if you like no frills subscriptions that tailor to your reading interests). The price is right for Yureka and I will definitely be ordering again in the future. Thanks!
I really like the fact that they try to cater to the customer by asking them a series of questions. For my first box I got two books which sounded very interesting to me, one of which I was planning on buying soon anyway. It's affordable and chosen for the customer. Highly recommend this subscription box.
Absolutely love this box! Mostly because it's personalized. Also they send you a list of books and you can select which ones you would like to read. They don't guarantee you will get exactly those books, but they take it into consideration.
I subscribed to this box because the price was reasonable. Paying $30- $45 a month for a book box is crazy to me. I was extremely happy when I received my 1st box. I received 2 books that were picked for me via my book reading profile on their site. Both look promising. I also received this awesome little book mark, a couple of stickers and a hand written letter. For $17 You're getting a great deal!
I ordered and started my subscription on April 6, 2018 of the bigger box of $45+ tax+shipping, of 2 books—1 hardcover 1 paperback. On April 19, 2018 I was told that my box will be shipping in “the next week or two.” After not receiving a box or shipment email, on May 19 I asked where my box was thinking there was an issue; finally getting a response on June 4 saying boxes are still shipping.” On June 10 I got an email saying “part” of my order was shipped from amazon, but it only showed 1 item... Today it’s June 11 and I received a Manila bubble envelope that was half open (so I don’t know if I’m missing anything or not) and only 1 book.... I went back to YouTube to make sure I wasn’t losing my mind, and I am NOT happy since I paid $50 for not receiving what I paid for, what I was told I was getting, and for getting extremely poor service!......
I signed up and had a question about my answer profile. I've sent 3 messages, and it's been a week, with NO response whatsoever. If they don't respond before the first shipment, I have no way of knowing if they used my profile to tailor the books to my likes. Isn't that the whole Wow factor of this subscription? I feel like I've been scammed.
I purchased a gift subscription for my mother-in-law but have experienced issue after issue: she never received the gift email, has no account with her email (even though it was provided), she got halfway through the profile and it kicked her out telling her she needed to pay for it. I sent an email to customer service a week ago and have yet to receive a response. At this point I am extremely worried that she will either get no books or they will not even be ones she will enjoy since the profile is not complete.
I was incredibly excited when I came across this subscription because the business model is very unique in that the customer fills out a detailed profile and receives a book (or books) that are specific to that profile. Also unique were the monthly e-mails in which readers were to see what books the company was potentially purchasing for the month and readers were to give feedback as to if they would be interested in any of those books. Readers were also given the opportunity to rate the books they received so that the company could send more or less of the similar type of book.
I received two books in July and two books in August. All four books fit within my profile expectations. They didn't "wow" me, but they were enjoyable.
Unfortunately, as my review title states, the customer service for Yureka is horrible. I attempted to contact Yureka support on July 24th about a question and did not receive a response until August 16th despite contacting via numerous contact avenues (including the "contact seller" portion of cratejoy). My actual question was also never answered.
The price for the subscription will double starting in October and I see no benefit to the reader if they continue their subscription. In my case, I would still be getting only two paperbacks a month and zero customer service.