Q: Hi, I just got an email saying my subscription was about to renew, but I never got my first box!Asked by Aria C., June 2020
Hi Aria, apologies for the delay on receiving your ZenPop Stationery Packs. Your three most recent packs were shipped via DHL with an estimated delivery time of 3-6 weeks under normal circumstances. As each of your packs have tracking and insurance, we will make sure you receive all of them. Please note that your subscription is set to renew again on the 11th August. If you wish to cancel, you can do so through your Cratejoy account. Kind regards, ZenPop
Q: I ordered my box awhile ago, but I remember it got shipped out on the 4th. This is normal right? Or am I waiting because of the Covid-19? Sorry I know it might sound dumb but I'm just curious.Asked by Saraya N., March 2020
Hello, thank you for getting in touch. We ship our boxes from Osaka, Japan and under normal circumstances packages take about 2-4 weeks to get delivered in North America. International shipping can be unpredictable so this can vary a bit. Your package is still in the expected time frame so it should show up soon. We don't know for sure yet how things will be affected, but delays are possible because of Covid-19. We really appreciate your patience. Please contact...
I lived for six years in Japan, and one of my all-time favourite things to do while I was there was to go to the local department store on payday and buy a bunch of cute stationery. This box definitely hit the nostalgia button for me!
Shipping was quite good. Japan Post is fairly reliable and speedy. The tracking number only worked on the Japan end of things, which was a little nerve-wracking, but the package arrived in good time and good condition.
The products are top-notch, high quality and varied. There's a wide range in the box with a variety of uses, self-contained in one box. This is perfect for anyone who likes cute and functional miscellaneous stationery.
Thank you Nicky! 😊 We are so glad that our box transported you back to your time in Japan. We hope to keep delivering you cute, practical (and nostalgic) stationery items every month. Stay safe and well!
Sooo adorable! I loved the pack! I got a great mix of pens, stickers, and paper goods. Definitely will get again!
I waited almost a month to get my box. And when I got it, it was cute. Don’t think it was worth the money or waiting tho
Hello. I'm terribly sorry for the trouble. Due to COVID-19 international shipping has been very unreliable. Japan Post is extremely backed up and has told us to expect delays that may continue another month or longer. We know this is not ideal and we apologize. Although it is slow, according to the tracking info we have, your package is still in transit. Your package is insured so we will be able to file a claim and have it replaced or refunded if it is not possible to be delivered. Since you first contacted us yesterday we are doing what we can to help you sort it out. Thank you for your patience and kind understanding.
2021 is a brand new year and we're so ready for it! This month, we've curated a special Stationery Pack, to share some of Japan's New Year traditions with you. Start your celebrations early with cute Sumikko Gurashi and Japan's legendary Amabie! Akemashite omedetou / Happy New Year!
Create unforgettable holiday memories with ZenPop's final Stationery Pack for 2020! It's full of cute penguins and other adorable animals, as well as Christmas items that are sure to get you ready for the holidays! Yoi kyuuka o / Happy Holidays!
Marvel at the beauty of the starry night sky with this new collection of sparkling Japanese stationery products, including two washi tapes, three writing tools and lots more.
Spooky ghost stories have been a part of Japanese folklore and art since ancient times - long before Halloween parties became a thing! This month, we’ll introduce you to some of Japan's traditional bakemono (monsters). But don’t worry, this pack is not kowai (scary), but full of kawaii (cute) monsters!
Let your heart be healed by some of Japan's cutest and most iconic characters! You'll get a Rilakkuma Rolling Eraser, Sumikko Gurashi Double-Tipped Pen, Pokemon Masking Tape, Sanrio Sticky Memo (Cinnamoroll or Little Twin Stars) and 6 more kawaii Japanese stationery products.
Discover the beauty of a Japanese Summer Festival. Join the party with these 10 fun items in your Summer Festival Stationery Pack, including: mt Washi Tape - Yukata Pattern, Cute Animal Washi Tape Cutter, Summer Fan Letter Set, Pentel Brush Pen and more.
Our Unicorn Party Stationery Pack is full of 10 pastel and sparkly items that you're sure to fall in love with! This month you'll get not one, but two beautifully illustrated washi tapes, as well as a memo pad, letter set, stickers, two unique writing tools and lots more.
The Tokyo 2020 Olympic Games that inspired this theme have been postponed. However, that doesn’t change the fact that these 10 sporty stationery items are super cute and practical. Don’t forget to stay active, even if you're staying at home!
Enjoy this collection of cute and playful cat-themed stationery products from Japan, as well as unique items like a stapleless stapler, Sumikkogurashi stickers and a Kuretake brush pen.
Springtime in Japan is magical! Our Sakura Pack, the most popular box in ZenPop history, returns! Experience the beauty of Japan’s cherry blossom season.
Be swept away to a magical land by our enchanting Pastel Fairy Tale Pack, including a mini-schedule pad, Mt Fuji eraser, a special Sanrio item plus more.
Gaze up at the starry night sky with friends - Rilakkuma, Kirby and cute polar bears. Get glitter washi tape, gilded flake seals, a Mildliner and much more!