Cratejoy Features

Cratejoy helps you to launch and grow a subscription box business quickly. All Cratejoy seller accounts include:

Easy to Use Platform

Cratejoy is the only marketplace for subscription boxes and is the quickest way to start selling subscriptions.

Subscription Options

Customize your subscription products for your business. Offer multiple subscriptions with customizable price points, variants or sizes, renewal schedules, prepayment terms, and more.

Get Payments Quickly

We support major payment gateways including Stripe, PayPal, and Authorize.net.

Grow Your Customer Base

A Cratejoy listing puts you in front of 30k subscription box lovers a day. Listings are optimized for search engines.

Shipping Tools & Integrations

Manage logistics and fufillment for your subscription boxes, whether you're shipping 5 or 50k subscriptions each month.

Competitive Shipping Rates

Our exclusive relationships with major shipping carriers provides competitive rates we pass on to Cratejoy sellers.

Print Your Own Shipping Labels

Use your own thermal printer to print shipping labels directly from Cratejoy, no third-party services required.

Take the Guesswork out of Fulfillment

Cratejoy's shipping exports and pages let you see all customer variants, gifts, notes, and surveys at glance.

Shipping Integrations

Cratejoy integrates with third-party fulfillment solutions like ShipStation and PirateShip.

Powerful Tools and Analytics

Cratejoy gives you the insights, data, and customizable tools to help you scale and make the most of your subscription business.

Track your Business Health and Progress with Subscription KPIs

Monitor the most important health metrics for any subscription business right in the Cratejoy dashboard: Churn, Cancellation analytics, Lifetime Value, Average Subscription Length, and Average Revenue per User to name a few.

Cash Flow Reports

Managing cash flow can be difficult, but Cratejoy helps you understand how much money should be arriving each month on a cash basis or on accrual basis. These reports are built right into your management interface.

Shipping- and tax-smart checkout

Customize your checkout experience to collect the right taxes and shipping rates. Configure and automatically calculate shipping rates based on product, weight, order total, or price. Calculate and collect taxes based on your location and the your customer's home address.

Exports and APIs for Power Users

Cratejoy makes it easy to export data to CSVs so you can crunch numbers in your favorite business tools like Excel or Numbers. Have existing business intelligence tools? Use our Cratejoy API to feed Cratejoy data into whatever system you want.

Drive Conversions with Customizable Coupons

Whether you need a single code for just one customer or 1000 codes for a daily deal site, you can set up your own promotions with Cratejoy coupons with just the right discounts and limitations.

Google Analytics-Ready

Your listing is ready for Google Analytics out of the box and includes Google Analytics Ecommerce support.

Subscriber Accounts and Customer Management

Easy Subscription Management

Reduce customer support calls and emails! Your subscribers can manage their own subscriptions and change product options right from their account.

Reduce Subscriber Churn and Lost Packages

Your subscribers can update their billing and shipping information directly, so you aren't losing customers or shipments due to out-of-date information.

Skip a Renewal

Keep your subscribers from cancelling by letting them skip a renewal cycle if they're going out of town or have enough products.

Customer Profiles and History

Your customer's order history, active subscriptions, shipping information, and notes are all linked together in your customer management interface, so it's easier to handle customer questions or support issues.

Cancellations and Refunds

You can cancel an active subscription, refund an order, or partially refund an order with a few clicks on the customer management interface. This makes it easier to handle customer mistakes, or tricky support situations.

World Class Support

Dedicated Support Team

The Cratejoy support team is available via email and live chat. There are no call-centers here; you'll be communicating with a full-time Cratejoy customer success representative in our Austin, TX HQ, each and every time.

Knowledge Base

Our knowledge base contains guides and FAQs that are always being expanded. Check out the knowledge base.

Subscription School

Cratejoy's Subscription School is a free resource that gives you everything you'll need to know to start your own subscription business. Read our high quality guides or watch our series of videos on subscription commerce. Check out Subscription School.

Build your Own Subscription Website

Customizable Templates

Cratejoy has a library of well designed templates to choose from. Each theme has been optimized by subscription commerce experts to get you more subscribers. Our website builder allows you to customize aspects of your subscription storefront by changing colors, fonts, and content as well as uploading and modifying images.

Brand and Customize Your Store

All of the HTML and CSS for your storefront is editable by you, either using our built in code editor or by connecting directly to our servers via SFTP. You have complete control over the look and feel of your storefront.

Safe, Level-1 PCI Compliant, & SSL Certified Site

Cratejoy stores all credit card information in a Level-1 PCI compliant vault. You can rest easy knowing your customer's payment data is safe. Your storefront includes an SSL certificate at checkout and when logged in so your customer's payment and personal data will never be at risk to hackers.

99.9% Uptime and 24/7 monitoring

Storefronts on Cratejoy have 99.99% lifetime uptime. Our team of infrastructure engineers are monitoring all aspects of the platform continuously for any signs of trouble and preemptively taking steps to prevent downtime.

Build Your Brand Through Customized Emails

All stores come with customizable email templates to notify your customers based on specific events. Automatically send a welcome email, shipping and refund notices, shipment and tracking notices, receipts and more.

Built-in Referral Campaigns

Add-On ($99/mo)

Grow Your Subscriber Base with Dual-incentive Campaigns

Build refer-a-friend campaigns into your checkout and customer account pages, with no third party tools necessary. Pick your own channels, from email to social sharing. Pick whatever incentive you'd like, from a free month to 50% off.

Get Insight into your Best Performing Channels

Track number of shares, overall traffic, and conversion rates across all referring channels.

Powerful Ecommerce Features

One-Time Products

Using our one-time sales engine you can offload excess inventory, offer your subscribers additional products, or allow subscribers to purchase replenishments on an ad-hoc basis.

Integrate with other Ecommerce Tools

Integrate with cart abandonment tools like CartHook, or email acquisition tools like SumoMe.

Support Multiple Users

Add more logins and users as your team grows, with permissions and access levels mapped to a user's role.