Questions about your order
If you have questions about a subscription or gift purchase, you can contact the seller. Sellers can help with order tracking, answer specific questions about a subscription and accomodate special requests.
If you don't have an existing order, you can contact any seller by visiting their product listing page and selecting "Contact Seller".
Contact the Seller
Can't find your shipment?
If you haven't received your order yet, visit your subscriptions page to see your estimated shipment date.
If you haven't received tracking information yet and should have you can contact the seller.
Visit your Account Page
How to contact Cratejoy support
Cratejoy support can help you with account or purchasing issues by creating a ticket with our team.
Other Contacts
Press inquiries: press@cratejoy.com
Partnerships: partnerships@cratejoy.com
Affiliate program: affiliates@cratejoy.com
Top Questions
How do I give a gift?
Where can I find my shipment?
How do I contact a seller?
How can I cancel a subscription?