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I have read complaints about different companies before. I always thought the customer misunderstood or something. But I literally have had the worst experience with this joke for a company. The first month was ok. Didn't like my products, but whatever. That's a chance you take with a subscription box. They took out my money for the next month the same day I got my first box in the mail. The date was the first. It is now 3 days into the next month, and they have taken my money out again on the first. The problem is that I never got the box from last month. I wrote them a few times with no response. So I am out $30 now. Such a rip off. Because you all know how these scammer companies work. If I cancel before I get sent the box I paid for, they won't send me what I paid for, and have some backwards policy about no refunds. DO NOT waste your money and get caught up in their fraudulent excuse for a company.
Amanda, I apologize about your bad experience. Our billing is set by our software. In all our emails we send out in our email software, there is a reminder that billing is on the 1st and you can edit your subscription. I show a tracking number and a delivery from the post office for every box you ordered.
I subscribed to this box in the past.... and received an email about buying 50% offfrom their store. So I bought around 20$ of mystery boxes. Shipping was over 20$ lol. Anyway, my order was placed on jan21st. I waited a week and emailed them asking if I would get a tracking number and they responded within 2 hours stating yes when the order ships. It is now Feb 16, no tracking, no package and I have emailed them again over a week ago asking for a refund with no response..... PLEASE be careful dealing with this company!!! I probably won’t ever see my 40$ again but maybe I can help someone else save theirs!!!!!!!
KEY: Always read the reviews!!I sure hope you do a nicer job than Adore Me subscription box! I was highly disappointed in the low quality of products, packaging & obvious fake pictures they have on their website! Completely fake, I was so upset but I should have read the reviews on Cratejoy & would have saved myself the trouble!
Heather, we are not affiliated with Adore Me.
Never received my first box or a refund
Nicole, You never received your first box because you asked to cancel it and requested a refund. Refund was processed April 27, 2020 and you were sent an email regarding this via the Cratejoy system.
I have been very happy with the quality and quantity of products in my AdoreBox! I too wish it actually came in a box or a cute reusable bag, but other than that I have been very happy. There are usually at least one to two items that are full sized and they pay for the box right there, It is a great way to try out new products!!
I am not a fan of giving low scores/ratings, but this one deserved it. All the shipments were gifts, but none came packaged nicely; all manilla mailers. On top of that, I think every single package contained an OPENED, and worse, USED product. some of them were half empty when delivered!
Bryan, we have never shipped our items in manilla mailers in all the years we have been in business. We do not even stock manilla mailers in our warehouses for any of our shipments.
I paid for a $15 dollar box with taxes and haven't gotten any response about a tracking number. Neither have I received a box within almost a month! I would love either a refund or my box, but I haven't gotten any response from the seller. Please read the reviews before you waste your money on this box.
We searched your email address in our system and you did not send us an email. We send our subscriptions in the order they are received. Due to COVID-19, we moved our shipping to in-house and only have one employee touching all products from start to finish to insure a lack of contact with items subscribers receive. As stated in our FAQ, we ship from the 1st to the 25th for the month.
Your cancellation reason was as stated: I love the box, and it was an awesome thing to try.
As you can imagine, your review was confusing as well as your cancellation reason.
We will refund you right now as to avoid any confusion in the future.
I sudscrided in may and only got three items but above says 4 to 7. I paid 15+ for three items and then I tried messaging by soical media, emailed several times no answer at all. So I canceled and would never sudscribe to them aging beware if they miss an item or mess up, they will not get back to you at all I waited a good three weeks before saying enough In done. Be careful with what you choose to sudscribe to.... I am very angry I lost my money!!!!
Alisha. We showed you subscribed in March 3rd 2019, your box shipped March 13, 2019 not in May. We have every email from day one saved and we don't see one from you. Additional, on our social media, it states we are managed by a third party we does not answer emails, their response would have been to contact our customer service department via email.
Horrible. I got 3 things ain't worth a $1
Brittany, I apologize for your issue. It looks like you subscribed on February 26th. Your first box shipped on March 13th, 2019 to which you were subscribed till July 17th when you cancelled. We wish you had cancelled sooner and stated another reason other than "it's very dull not exciting to get." Our staff does not learn from the experience if we don't see your honest opinion as you had wrote here.
This is my second box I love the sun glasses and the gold highlighter the rest is dollar store junk I'm cancelling and getting a much better box (Medusa)
Tina, I apologize about your experience. However I show you signed up July 1, 2018 and kept your month to month subscription in August, September, October, November, December and January 2019. Additional you ordered single purchase items from us in September 2018 on the 2nd, the 6th and the 10th. We are confused as to why you kept purchasing from us if you thought it was junk.