Amanda, I apologize about your bad experience. Our billing is set by our software. In all our emails we send out in our email software, there is a reminder that billing is on the 1st and you can edit your subscription. I show a tracking number and a delivery from the post office for every box you ordered.

Heather, we are not affiliated with Adore Me.

Dawn, your box included the following items:
Leather Wristlet Keychain with Tassel, sold on Deal Sites such as Jane and Amazon for $10+
Riah Fashion Natural Stone Pendant Bar Necklace, sold on their website for $33
NYX Plush Gel Lipstick, sold at Target, Walmart, Ulta etc for $7
Yes to Cotton Anti-Pollution Oxygenated Facial Mask, sold at Target, Walmart, Ulta etc for $6
Ardell Pro Brow Micro-Fill Marker, sold at Target, Walmart, Ulta etc for $7
True Lemon Crystallized packets, sold at Target, Walmart, and used on Airlines and at bars across the country
Many of these items are household names for many women across the country and sold at reputable stores.

Michelle. As stated on the website 2x monthly box is literally double the items of the monthly box, great to share.

Alisha. We showed you subscribed in March 3rd 2019, your box shipped March 13, 2019 not in May. We have every email from day one saved and we don't see one from you. Additional, on our social media, it states we are managed by a third party we does not answer emails, their response would have been to contact our customer service department via email.

Bryan, we have never shipped our items in manilla mailers in all the years we have been in business. We do not even stock manilla mailers in our warehouses for any of our shipments.

Lyndie,
We understand your frustration, however you signed up without a name on your account then emailed us through another email address stating that you didn't have access to that email it was beyond our privacy policy. We do not give out information on anyone else's account for privacy reasons. We work with a couple battered women's/ domestic violence survivors groups and privacy is our top priority as we have had non-account holders try to access sensitive information.
Without a way to verify your identity, there was no way to verify your account. We had replied to you at the originally registered email.
We recommend you keep your usernames and passwords safe as you could have logged in and changed this information at anytime...

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Brittany, I apologize for your issue. It looks like you subscribed on February 26th. Your first box shipped on March 13th, 2019 to which you were subscribed till July 17th when you cancelled. We wish you had cancelled sooner and stated another reason other than "it's very dull not exciting to get." Our staff does not learn from the experience if we don't see your honest opinion as you had wrote here.

Tina, I apologize about your experience. However I show you signed up July 1, 2018 and kept your month to month subscription in August, September, October, November, December and January 2019. Additional you ordered single purchase items from us in September 2018 on the 2nd, the 6th and the 10th. We are confused as to why you kept purchasing from us if you thought it was junk.

Cindy, we ask for a shirt size because we occasionally ship out clothing. This is not a guarantee but we like to have the information on file for when we do. Additionally we are a subscription box with beauty & lifestyle items.

Dawn, on June 26 you ordered 5 mini mystery boxes, which was shipped. Then on July 30th you ordered 10, but we were unable to fulfill, so we refunded you. This can be confirmed with your bank or credit card company.

We searched your email address in our system and you did not send us an email. We send our subscriptions in the order they are received. Due to COVID-19, we moved our shipping to in-house and only have one employee touching all products from start to finish to insure a lack of contact with items subscribers receive. As stated in our FAQ, we ship from the 1st to the 25th for the month.
Your cancellation reason was as stated: I love the box, and it was an awesome thing to try.
As you can imagine, your review was confusing as well as your cancellation reason.
We will refund you right now as to avoid any confusion in the future.