Q: If I subscribe to a monthly 2 bag could one of those bags be decaf?Asked by Maria R., November 2020
Q: Once you pick a roast during set up, can you change your roast profile later? (I want to give this subscription as a gift and am unsure about the recipient’s roast preferences) Asked by Erin C., December 2019
Great question! Cratejoy has recently made it possible to change the Roast for a gift subscription. If they have any issues just email me and I can make the change for them if needed. Justin Rumley (Co-founder)
We have not received the first shipment
We have received your review and are so sorry to learn that you are unsatisfied.
We have reviewed your concern. We found that your order was shipped on December 22nd and was delivered on 12/31, as shown in the images below sent to your email account.
This has been an unprecedented time for the USPS, which has been out of our control. As the artisan roaster, and small family business, we want you to be happy! Is there anything extra that we can do for you?
Also, as a small, family business struggling to stay vital during Covid-19, please reconsider your 1-star online review as this is the first 1-star review we have received during our 4 years in business.
I prefer rich, bold coffee, so I ordered the French Roast. The coffee was very good. The quality is definitely there and I received my product very quickly. I ultimately canceled because shipping is extra and the combined total is just too much for less than a pound of coffee; however, if this were to change, I would reconsider. No complaints at all about product or service and would recommend if cost isn't relevant to your decision.
This was an excellent choice!
I purchased a one-time, non-renewing 12-oz. bag of unground espresso beans as a birthday gift for my dad. It arrived earlier this week, and made a perfect gift for my coffee-loving (and rather coffee-snobbish) dad.
My package arrived promptly, with a preceeding gift email to my dad, and with everything that was promised! And the quality of the product was honestly even better than I expected (gorgeous aroma, fulll-bodied creama, and tasty enough that even my dad was impressed).
I was also pleased by the fact that the espresso bag was filled almost to bursting with beans! Unexpected, but wonderful.
Between the quality and volume of this coffee, I think it's very well worth the price! I am highly satisfied, and even though I bought this coffee as a one-time gift, I'm honestly considering making it a monthly subscription.
Tl;dr: GREAT product for a very fair price, and I'm a highly-satisfied customer who'd be happy to purchase again.
I thoroughly enjoy Bell Lap coffee because their coffee is smooth and a pleasant surprise. I got used to the store bought and the chain shops options, I now realize why all the flavors and sweeteners are needed to drink these choices, otherwise they’re less pleasant. I now drink coffee without the added calories and I love that! l recommend Bell Lap coffee because you won’t regret it. I’m worth the better coffee because I should treat myself better. I don’t want to forget that the customer service is impeccable! Justin cares about his customers, I messed up my order and he promptly fixed it. I’m convinced that this is the best option for me from now on. Live better, feel better and know better.
I got this as a gift. My husband absolutely loved it! Very fresh and a unique roast. Definitely not what you find at the grocery store
That is great and exactly WHY we started Bell Lap Coffee since we couldn't find any great fresh coffee at our local grocery stores. Thank you for the feedback.
I have received a shipment of both the medium and the light roast and both are phenomenal. Personally, I tend to lean more toward the light side but I can appreciate a good medium/dark roast. The bags arrive w/the roast date written which is a small detail, but one to appreciate none the less. There's always an email to let you know your subscription is about to renew and another when the product ships. Love this roaster and will definitely keep this subscription for a while. It's so convenient and, admittedly I know I'll sound ridiculous, but I can't believe I waited so long to sign up. Keep up the good work!
I was very happy with this coffee. I've been back twice to purchase the other varieties. Nice packaging and fast delivery. Highly recommended
I ordered a 6 mos subscription for my husband for the holidays and received the 1st shipment promptly. I have not received a 2nd shipment although it says a shipping label was created over a month ago. It also states the 3rd shipment is also being processed?
Updated 1/22/20- Bell Lap got back to me promptly and apologized for the confusion. They are sending the missed shipment and a little extra something for the confusion. That's what I call CUSTOMER SERVICE!!
Hi Kelly - We are so very sorry for this confusion. We are going to ship two bags in your order that will go out tomorrow. The 15th fell on a Wednesday so it missed the cutoff for shipping last week. For your inconvenience, we'll send some dark chocolate covered espresso beans as a gift.
Great coffee, very handy to have it delivered regularly since I drink it regularly. Decided that 1/month is good for me so I can also alternate with other varieties. Solid stuff, thank you!
I ordered two bags for my father over two weeks ago on a Tuesday and have still not received them.
Unfortunately we had a Holiday shipping schedule cutoff on the Monday prior to the holiday so that the shipments would arrive on time and our Roaster was going to be closed until after the first of the year. We tried to email you in regards to the delayed shipment but didn't receive a response.
Outside of holidays we take orders until 6 pm CST on Mondays, roast Tuesdays and ship out fresh on Wednesdays.