Q: IS THIS CRUELTY-FREE? I typically stay away from products made in Asia because of the lack of cruelty-free items. Asked by Donna S., April 2019
Thank you so much for the great question! In 2016, a bill was passed in South Korean stating that all Korean beauty brands/companies must stop testing cosmetics and ingredients on animals by the end of 2018. However there are still some brands that use components such as propolis, beeswax, or snail mucin.
Q: If I gift this box, will it be a one-time delivery or does it renew?Asked by Cathy B., May 2020
Q: I would like to know if the debit in the card is at the time of the order or at the time of the actual shipment of the order. thank youAsked by Sara C., January 2020
Hi Sara. The debit for payment is applied when you order. I hope this helps, please reach out if there's anything else you'd like to know.
Q: What are the sizes of the products in the box? Are they full size, deluxe, or samples?Asked by Natalie A., December 2019
Hi Natalie, It is a mixture of full sizes and deluxe sample/travel/mini sizes. The majority are full sizes. You can view our past boxes for an idea of the items in each box on our website
I love this box! I've jumped fully into the Korean skincare routine and my skin has never looked healthier! My only issue is that my warming eye mask did not work. Half of it was missing the stuffing altogether that was supposed to make it warm up and the other side barely got above room temperature. I emailed customer service with no reply.
I magically received a tracking number all of a sudden. It stated the package was delivered. In Germany. I live in CANADA. My address is correctly stated on my account and other companies have had no problem delivering to me. No response to my emails AGAIN!!!!
I ordered in late February. It is now April. I have still not received a shipping notice. Also, i had sent multiple emails to them over a few weeks, with no response at all until I threatened to issue a chargeback. Therefor, my low star rating is self explanatoy.
I have been charged and its been well over a month and STILL no notification on to where the box is or that it is even shipped.
Beware of purchasing from BomiBox
Hi Mi, I am so sorry for the delayed response and if you did not receive your tracking number as your box was shipped. I have re-emailed the tracking number to you, if you can please check you email. Thank you.
I simply think Bomibox is the best Korean skincare Box available. I plan on renewing my 3 month subscription as soon as it runs out and I'm always telling gals how great it is and how impeccable the customer service is. It’s sad that people are complaining about shipping and stuff when there’s a global pandemic and these folks including delivery people are risking their lives to bring you a box. Geez Louise. Anyways love my box and thought I’d leave a review to show my support.
I've received three boxes, and I've been surprised at how many new items I've become a fan of because they were introduced to me via Bomibox. I'm not a big fan of shopping in stores And now with the lockdown subscription boxes has become my saving grace and one thing I look forward to . I love getting things in the mail. Bomibox is perfect for someone like me. It's a splurge I give to myself quarterly. My skin looks the best it’s ever looked too which I’m thrilled about.
I ordered the March box on February 28th. I was immediately charged and it's now April 7th with no box and no shipment notification. I've emailed them 3 times and no one has responded. If they don't contact me by the end of the week I'm going to have to dispute the charge on my visa which is something I've never done in my life. Super disappointed with this crap
Hi Amber, I am so sorry for the delayed response and if you did not receive your tracking number as your box was shipped. I have re-emailed the tracking number to you, if you can please check you email. Thank you.
This has to be the worst subscription that I have ever signed up for. I ordered my package April 29th, for MAY!!! I never even got my tracking information , plus no response from bomibox at all even after having contacted them via email, and there instagram page.
SAVE YOUR MONEY! This is just fraud. I am disputing the money transaction by the end of tomorrow if I don't hear back . Save your money! This subscription is NOT worth a penny. They're so unreliable.
I wished I found the reviews on this page before I subscribed to Bomibox. I mistakenly thought Bomibox is a reputable company and subscribed to their quarterly beauty box. Within 24 hours of purchase, I received an email stating that a tracking number would be provided when the box is shipped. However, it is now 5 weeks later and I still did not received my subscription box nor a tracking number to my package. My credit card was already charged on March 31 and I have emailed Bomibox 3 times already. I am now escalating my claim with PayPal. DO NOT SUBSCRIBE to this company. They are FRAUD and will ROB your money!!! I have never dealt with this my entire life. Buying on EBay is safer than purchasing from this company!!!
We sent several emails to you and all customers and posted on social media that the April box was postponed to May due to the impact of COVD-19 on our fulfilment. I am sorry that you did not see the messages, posts on social media or our emails. We have refunded your order in full. Thank you - Ru
I signed up and paid for this in March but have had no contact with the company since. I reached out a few times to see what the status is since I have already been charged but have not heard back yet. This discourages me from keeping my subscription and I am on the verge of disputing the charge to get a refund.
We sent several emails to you and all customers and posted on social media that the April box was postponed to May due to the impact of COVD-19 on our fulfilment. I am sorry that you did not see the messages, posts on social media or our emails. We have refunded your order in full.
PLEASE DO NOT join bomibox!!! I came across them while searching for a good kbeauty subscription box, read all the negative reviews and, stupidly ordered anyway. I ordered on March 15th, before the cutoff time. I got a order confirmation showing what date and time I paid, and that I was charged. The next day I received another email stating my order was made on the 16th. I wanted to clear it with customer service that I would be getting the March box, which is the reason I purchased and if not to cancel. They said they “moved my order to make sure I get the march box”, after waiting another week I decided to email to see when it would ship, I was then informed they do not have enough boxes and I will be moved to April. No. That’s not what I want. I told them to cancel and refund my money. No response after I told them to cancel the first time. Here it is another week later and still no refund. I just submitted a dispute with my card to get my money back. They are shady, and all the negative reviews are 100% accurate!!! DO NOT order from bomi!!!
Hi Rebecca We have been in business since 2016 and are not "scammers". We state several times on our website that the cut off for orders for the same month's box is the 15th. You placed an order on the 16th. We replied to your email communicating that we would try to move you, but unfortunately did not have enough stock to move you to the March box and asked if you wanted to cancel or were okay to wait. The response we received from you was that you wanted to cancel. When we went to cancel your subscription we saw it was already cancelled by you. We tried our best to help you, but unfortunately did not have enough stock to make...
It's been over 40 plus days since ordered and my money was taken. And I keep being told end of month I'll get shipping information. I'm now at the end of the second month and I have no tracking number, no responses that this will happen and now my emails are being ignored. This is absurd. 40 plus days and no sign that it will even arrive anytime soon. And I signed up for a 3 month subscription, at this rate it's gonna take 9 months to get 3 months worth of subscriptions. Worst mistake to buy this.
I am so sorry for the delayed response, we have been experiencing high volumes of email.
Thank you so much for your email and subscribing. Because you ordered on 17 December, your first one is the latest January shipment. We usually ship towards the end of the month. We began shipping yesterday and USPS should update our system with tracking by today/tomorrow. You will receive an email confirmation with tracking as soon as your tracking is updated.
I once again apologize for any inconvenience.
Please reach out if there’s anything else I can assist with.
October's box was filled with products that work great for winter skin.
Drier weather causes dry skin and you should use products that focus on hydration. In this month's box we've provided a capsule of products to do just that.
Fall is here and changes in the weather brings changes in our skin. In the cooler months, the air gets drier outside and inside with the operation of heaters. When skin starts losing moisture, the barrier can get disrupted, causing increased sensitivity, dryness, and irritation. This month we've got some products to keep your skin cleansed, moisturized, soft and smooth while protecting your skin barrier.
With the extreme heat and air-conditioned environments, your skin will need ingredients to soothe and protect. This month we've filled the Bomibox with product that do just that!
Cleanse, treat and protect with the May box filled with nourishing goodness for glowing and plump skin.
This month we focus on soothing stressed skin, anti-aging and hydration to strengthen the skin barrier.
Soothing and repairing your skin with products packed with exfoliating, fermented and cooling ingredients.
Hydration! With harsh winter weather coming (or already here), locking in moisture becomes more important.
This month's box focuses on spot treatment, exfoliation and protection.
This month our star ingredient is Cica! Cica is well known for its magical scar healing, soothing & restoring properties.