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Ordered a gift subscription for my friend for her birthday last year. I had exchanged emails to and from for 3 weeks in order to get the first subscription box delivered. It was eventually delivered 3 weeks late. I'd subscribed to 3 months worth of boxes, she then received another 2 months later. We have just been having a conversation and shes told me she never received the last box and presumed I'd only bought 2 months. It had cost me £43 and the service has been absolutely appalling.
Thank you for your feedback.
Unfortunately, as we hadn’t heard from you since October last year and we hadn’t received any boxes back from our couriers, we were completely unaware that your friends box hadn’t arrived. Had we been informed, the issue would have been quickly rectified with a replacement box sent out immediately.
The issue has now been rectified and a replacement box sent.
Also, with regards to the shipment of the box; as is advised on our website, all orders close on the 1st of the month with any subsequent orders being shipped the following month. As you ordered on the 29th of September, your first box would not be shipped until the week of the 14th of October.
Many thanks. .
I've only bought one box so far but it was amazing! Just wish I could remember the chocolate that was sent, best chocolate in the world! Clearly a very expensive brand too!
I look forward to my box every month! Ive never been disapointed!
I ordered my first box and Was really pleased when it came. I have the larger £24 pound box which is amazing value for all the goodies included. I gave my specific genre and was over the moon with the book chosen especially for me by the team. It was also a brand new release! I had a lovely bath bomb, delicious popcorn, hot chocolates, a lovely candle and very pretty bookmark. I’m going to spoil myself with these wonderful boxes every month. I also love that it’s a small family business, and all goodies supplied are from Wales, and are from companies local to the business owners. Well done guys! Il have my subscription for life! X
Amazing box!! Only had 2 so far, but I am loving them both. Currently still reading the book from the first box and it's totally my style!
Really impressed with the quality of little extras they put in as well.
I love this box! It came with various good quality items and a book (You can mention genres you like and they will choose the book to your liking!) I wish I could afford this every month, but I will definitely subscribe to this again!
I loved my first and second subscription box love it when they wrap the book it's really a mystery what book u got ☺ I got amazing bar of soap it reminded me of lush soaps and hopefully next month might get coffee or hot chocolate as fall is coming and maybe get a romantic comedy novel 😊😊😗but I can't wait for my next box 😭
Perfect boxes !! i love to receive it every month. the customer service is also awesome !
I absolutely loved my first box from bookfulness. I received a personalized hand written card, tea, cookie, candy cane and my book was wrapped made it even more of a surprise. The book was one that i would have purchased on my own. Looking forward to my next box. Very pleased as this was my first experience with a subscription box.
I look forward to this book box every month, the books are always awesome and the goodies that come with it blow me away! Candles, hats, soap, it's just perfect. Really good value for money and great customer service. Emailed monthly to remind me my payment is going out which is useful too!