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Cate & Chloe VIP reviewsReviews

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Lack of customer service/communication

Dec 20, 2019
Stacie L.
2 Reviews
Subscribed for 2 months
Overall
Shipping
Quality
Curation

My review is specific to the communication effort that this company is lacking. If you plan to cancel your account be prepared to have to fight for it. They will not respond to phone calls or emails. I had to call my credit card company and dispute charges as the instructions provided on their website is not correct about canceling my subscription. Very frustrating! Not the company or quality of service I would recommend.

Verified Purchase

Such cheap junk

Apr 13, 2019
Sarah H.
9 Reviews
9 Helpful Votes
Subscribed for 3 months
Overall

I thought this looked better and signed up for six months. Three months have arrived and all the same cheap, large tacky fake diamond looking stuff. You can get the same at Claire’s or Walmart for less money. I have no use for any of it, looks like stuff he under 14 yr old crowd would like. Not renewing!

Verified Purchase

Not recommended. Bait and Switch

Jun 15, 2018
Sara F.
1 Review
1 Helpful Vote
Subscribed for 22 days
Overall

I ordered the VIP package based off what Cate & Chloe sent to MSA. The spoilers shown were high quality and there was no mention of variations for different subscribers. Very disappointing. Hoping to get an exchange or money back. Will see.

Verified Purchase

Did not enjoy at all

Jun 15, 2018
Rosemarie M.
1 Review
Subscribed for 3 months
Overall

Received no items I would personally use truelly a big disappointment

Verified Purchase

Worst Experience

Jun 15, 2018
Spencer Z.
1 Review
Subscribed for 10 days
Overall

I am not new to subscription boxes. I am signed up for a few others outside this company. I would highly urge people to stay away from using this service. It has been a very frustrating experience. Upon sign up I was charged twice and then I never received the package. Even though I was notified it had arrived. So save yourself the hastle and stay away. Don't waste your time or money on this company.

Verified Purchase

Jun 15, 2018
Liz M.
1 Review
Subscribed for 26 days
Overall

The pieces are pretty. However, the value is low. It strikes me as odd that on their website, pieces are often marked down a shocking amount. For example, there's a pair of earrings right now that retail for $119, but are on sale for $20, which makes me question why they would sell the piece for $119 to begin with. It seems like the pieces they put in their boxes are always off of their for sale page, so things they didn't sell and just need to get rid of. There are nicer jewelry subscriptions for the same price. Save your money.

Verified Purchase

Bait and Switch

Jun 15, 2018
Pam O.
1 Review
Subscribed for 22 days
Overall

I ordered the VIP package based off what Cate & Chloe sent to MSA to review for free. I thought WOW, this is so me. I get my box today and my box and MSA box are as different as day and night, where they got the nice high end jewelry, I got the cheap junk you would see on clearance. Don't waste your money like I did.

Verified Purchase
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