Q: Guys what is wrong with this company? I have had two months of packages never arrive and they will NOT respond back to any messages at all. There is nobody to reach out to whatsoever. Asked by Matt M., May 2020
Q: How do I contact someone about my order? I received confirmation from Candy Classics but none of the links on the page do not work, and haven’t heard about shipping. Starting to think it’s a scam....Asked by Sadie S., April 2020
You and me both, Sadie.
Q: I placed my order today when will my box ship this month or next.Asked by Sonya D., March 2020
Did you ever get your box?
I didn’t get my box last month
After I messaged this company expressing concern about the whereabouts of a gift I purchased on 12/27/20 and hadn’t heard anything until yesterday 2/23/20 (after writing a negative review), they responded saying that the box was actually delivered last month. In checking with my family, this was true!
My issue is that the company was unresponsive when I first messaged them the first week of Feb and only responded once I left a negative review. My other issue is with Cratejoy because it still says on their website “your package will arrive soon!” When you’re sending a gift to someone you don’t really want to reach out and be like... hey, did you ever get that thing I sent? Awkward. They should fix that.
In my review yesterday I gave them 0 stars but upped it to 3/5 because the package arrived and the company did eventually respond to me.
I placed this subscription for my stepmom for her birthday. She received her first box in April but has not received her second box. I have used "contact seller" twice to see when my box will sent but have not received a response. My stepmom really enjoyed the candies and is looking forward to her second and third boxes. When I check my subscription on Cratejoy, it says "preparing your order" (has been this way for at least 3 weeks.
I just can't figure this company out. I've been charged for six months of boxes, but only ever received four. My last box never came. There is literally nobody to reach out to with problems. I have messaged them at least a half dozen times just asking for information and hear nothing back at all. No numbers or live people to speak to. The boxes are great when they come. Do NOT get this box until they get their act together. Cratejoy hasn't been much help either, and I'm actually souring on the entire Cratejoy experience as a result.
Thank you for reaching out. Our emails are always monitored and we have not received anything from you in the past month. When you have reached out in the past, we responded in a timely manner. We apologize that your May box was not received, that was a shipping error on our part, due to the on-going pandemic and we take complete responsibility for it. We will refund this month and next month since you canceled the rest of your prepaid 6 month subscription.
It’s been a month and haven’t had one box be shipped or delivered. I emailed and didn’t get a response. This was my dads Father’s Day gift and it still isn’t received.
We appreciate your business. We are closed on holidays and weekends so we are unable to respond to your concern right away. Orders must be before the 1st of the month to go out before the 9th. For an example for your order wasn't placed until June 6th when we had already processed shipments for the month of June. Your order will be going out before July 9th. Thanks!
I ordered this box as a gift for 83 year old grandma. Based on the descriptions and pictures, I thought the boxes would be classic , hard to find candy, that she would remember from her childhood.
Instead she says her box had nerds and straburst and taffy .
I'm super disappointed.
I really enjoyed my classic candy box, and was very surprised to see how much candy was included. My son had never seen many of these, and was excited to try some new stuff! This box had a little of everything, and I am more than pleased with my purchase :)
Great candy selection, my dad loved it & especially liked reading about the history of the candies
I love this Box!!
Classic Candy Box you did a fantastic job of putting together the monthly classic candy box for October!
As soon as I opened it, I was immediately reminded of my childhood favorites!
I love the leaflet included outlining the history behind each type of candy placed inside of that particular box! It really takes this candy box to another level!
I will definitely order more throughout the upcoming year!
Husband loved this box...arrived very fast.. product was fresh