Q: Do you not have the option to pay monthly are they all pre pay?Asked by Tabitha B., December 2021
We currently offer 1 month, 3-month prepay, 6-month prepay, and 12-month prepay options. You should be able to select your plan upon checkout. If you need any assistance, please reach out to us directly and we will make sure you are all taken care of! Happy Dating! :)
Q: I received Stranded in Love for my 35th wedding anniversary surprise. Unfortunately we are still stranded on the island. We are missing the Journey to Extraction game board. What do I do?Asked by Karen C., May 2021
Hi Karen! We are so sorry we missed this! Send us direct message, reference this question, and we can make it up to you!
Q: Would this work for long distance couples? Are there any virtual date night options or boxes sent to two separate locations?Asked by Carly C., April 2021
Although our boxes are created for couples to do in person, most games can be rearranged for long-distance couples if each person has the same box. To do so, you will need to purchase two separate one-time boxes on our main site.
Q: Can I cancel a subscription before I receive my first box?Asked by Lindsey S., February 2021
You may cancel at any time. However, canceling a subscription does not cancel any orders or renewals processed before cancelation. So, if you cancel your subscription after the first order, you will still receive the first box. If would like to cancel a shipment and receive a refund, just reach out to us before the box ships and we will make sure you are all taken care of! :)
I thoroughly enjoyed the space box!!! It was our first experience with crate joy and I was not disappointed!
I havent even received my box yet!
Thank you so much for reaching out to us and letting us know about your experience. We are so sorry for the delay! Unfortunately, due to global supply chain issues, there have been some components delayed. We are doing everything we can to make sure this issue does not happen again but completely understand how frustrating it can be. If you need anything, please do not hesitate to reach out to us directly. We are always happy to help. Happy Dating! :)
We've only used one of the three boxes that have shipped to us so far. We enjoyed the first box, but it was a most-of-the-day activity, and so it can be hard to fit into our mismatched work schedules.
I'm angry, because I somehow missed the fact that this 3 month subscription auto-renews. They sent me a notice via email that it would renew. I contacted Cratejoy and the seller, telling them I didn't want to renew, but I got no response, and they renewed it anyway. Now I'm stuck paying for another 3 boxes that I hadn't budgeted for.
Hi Roberta! Thank you so much for sharing your experience. We are so sorry we did not get back to you! We pride ourselves on a 24-hour response time for our couples. If we missed your message, we are so sorry about that! If you still need help, please let us know and we will make sure you are all taken care of! :)
These boxes are well thought out and so much fun. My husband and I just finished the retro game box (we gifted it to each other for Christmas, so we're a little behind) but we really enjoyed it. We loved the trivia, the other games, and the silliness that we both got to engage in. It was a really nice box and I'm looking forward to trying the one we just got, the Hygge box, it looks nice and relaxing. As parents with two young daughters (1.5 and 3.5), it's really hard to have date nights. We've really enjoyed being able to go up our bedroom and sit on the floor together and enjoy these together.
We had a lot of unexpected fun with this. We took it away for a weekend date and played in our bed and breakfast. We were laughing for most of it. Looking forward to our next.
Hi Nicole! Thank you so much for your kind words! Weekend date and breakfast in bed sounds amazing! We are so glad you had fun. So excited to share some of the other fun themes we have in store. Happy Dating! :)
Really great box for starting conversation and helping us reconnect after a long work week or just something to help us laugh and have fun.
I totally recommend this box.
April’s stranded in love was my husband and I’s first box. It completely exceeded our exceptions! We played for well over 2 hours and had an amazing time. Already looking forward to our next box!! We decided to laminate our cards so we could reuse. Side suggestion that we didn’t see suggested in the box but stumbled upon for each date night box there is a music playlist on Spotify to go along with your game night, really helped set the mood.
Hi Kim! Thank you so much for taking the time to share! The lamination ideas so genius! We are so happy you enjoyed your date. We can't wait for you to see our upcoming themes. Happy Dating!
Fantastic box! We've had two so far and each one is high quality, full of fun and interesting things to do. We are very impressed!
Hi Tracy! Thank you so much for your review. We are so thrilled to hear you both have had fun! We look forward to sharing all the new themes we have in store for you! Happy Dating! :)
Wed, 01 Dec 2021 14:53:16 GMT
Almost a month late. Would like a full refund.
Hi Ed! Thank you so much for sharing your experience! We apologize for any miscommunication on our end. All orders placed from the 1st through the 14th are shipped on the 15th of the month. Typical shipping time is 5-10 business days, and we have been seeing longer than normal shipping times dues to COVID and the holidays. It looks like your box was delivered on the 27th. We will be reaching out to make sure there isn't anything further we can do to help! We apologize for your experience but want to do everything we can to ensure our couples are taken care of! Happy Dating! :)
Shipment was delayed. When the envelope from cratejoy came, it was empty. The post office stamped that it was empty when they received it. I have yet to hear from the seller about a refund or receiving my product.
Hi Chelsie! Thank you so much for sharing your experience! That is so peculiar! Shipments from us are not accepted unless they have product inside the shipping container. We are wondering if something happened during shipping. We will be reaching out personally to you and we will make sure you are all taken care of! :)
This month, we are sending you and your partner on a date night down under! Visit some of Australia’s most iconic cities with 4 couples challenge games.
You and your partner are trapped inside an 80s arcade console and must work together to escape - including beating the Boss Level!
This month's date night sent couples on an exciting boardwalk adventure as they competed against each other with some classic carnival games.
Prepare thine eyes to see lost wondrous worlds, where instead of clouds there are brilliant pearls. To get there, you two must brave the ocean's quest, tell stories, tell the truth and play your very best. So bring your true love and dive down under, to discover the lost city and enjoy its plunder.
On this cozy date night, you and your partner will experience the joys of Hygge, the Danish concept of warmth, joy, and peacefulness, with a series of Hygge-inspired games and activities.
You and your partner are contestants on a game show and must compete against each other to see who can get the high score on this hilarious and quirky retro-themed date night!
You've inherited a large estate from Madame Medora, a truly odd character. However, in order to claim your inheritance, you must solve a series of puzzles and riddles while spending one night in her House of Curiosities. If you do, treasure awaits!
Take a trip down to the parlor with this pizza-themed date night for two! This box is filled with extra-cheesy games and activities to help you and your partner connect.
On this date night, you and your partner will work together as bandits in the Old West. Your next heist: the ol' California Express, a locomotion filled with treasures and loot. But in order to be the best bandits this side of the Mississippi, you will need to show great courage and connection. This box is filled with games and challenges to help you and your partner get to know each other more, adding a Western twist to your next night in.
Get ready to take a trip to Lovestock, this summer's most happenin' music festival. The way you get there is by doing what hippies do best: opening your mind, looking inward and spreading the love. Can you dig it?
This is a date night that rocks! Get ready to create an ultimate playlist, test your trivia knowledge, and see how well you know the top rocking karaoke jams!
Get ready for an out-of-this-world experience as you and your partner head to space with Crated Galactic, your interstellar cruise line.
Last Minute Gift? No worries.
Download and print this note to let them know their gift is on the way.
Selling Fast! - Only a few boxes left. Buy soon while supplies last.