Learn Electronics and Coding (Ages 12+) | Canadian Subscription Box Of The Year Winner

Customer service is a zero at best

Aug 12, 2020

I ordered their 6 project subscription for a Christmas gift last year, plus an extra project. I only got the extra project but assumed the rest would ship later. With the pandemic and everything else, I completely forgot about it until recently (August). I emailed for help and they patronizingly responded that I got all 6 projects and didn’t understand what I’d gotten. I sent pictures and asked for money back; they finally realized they were wrong but only offered the item I should have gotten 8 months ago. Great customer service....merry Christmas.

Poor customer service/incomplete box

Aug 02, 2020

The box does not come with instructions but rather a code to download the online course. The course costs $19.99 without the code. Unfortunately, the code does not work. I’ve sent at least 4 emails asking for assistance. I received one response but it didn’t address my issue. And when I emailed the individual right back, there was no further response. I’ve sent screenshots of the error code but there has been no resolution. So, now we have a box of pieces but no idea how to put it together. We were excited about this box and I’m really disappointed that this has been our experience.

[UPDATE] Mistakes

Feb 23, 2020

UPDATE:
So I worked with CC about getting the missing parts - and my son and I have done 2 projects - And they worked GREAT! My son enjoyed the experience and he was engaged.

Shipping can be a little slow - response can be a little slow -
But!
Working with them and viewing the content - you can tell they are working to make a great product to educate people. If you have the right expectations it's a great kit

I have decided to keep my subscription and I am happy about it

--- OLD REVIEW--
So I got the 1st crate in a reasonable time - Once I opened it the project was the Mood Light but the pamphlet was for the Project 2 with the wrong code for redeeming the Instructions.
I had to wait 2 days to get the "right" code.
Once I had some time to try it - when I had time with my son - the code didn't work - So now it's twice my son and I made time to do the crate and twice we couldn't
This makes it difficult to keep his attention - I finally after a year of asking if wanted to do some Arduino projects got him to agree - and this looked like a good way to foster that - and now it's 2 negative experiences.

Honestly, I think I am going to do it myself at this point so I don't damage his interest anymore.

The whole redeeming the course with a...

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Very cool projects

Jun 25, 2020

I like this crate, but definitely for older kids. I made the two projects with my 6 yo son and we had fun. Instructions are a little confusing at times, but they provide videos that make it easier to follow. The results are super cool

Awesome Concept

Feb 20, 2019

Back in the 80s, when I was in High School, I was very adept at programming in BASIC, and was able to work with a couple of other languages of that era as well. Needless to say I had a strong interest in engineering and programming. Life took me in a different direction though. Lately I've been interested in getting back into programming, but was kind of at a loss of where to start, not being familiar with the languages in use today. I've read a few books, and have worked a bit on simple coding but I really wanted something more hands on to get me launched.

When I came across Creation Crate I was ecstatic - it is just the thing I have been looking for - hands on projects and coding using C! I've just finished the first project - a Mood Lamp and I am overjoyed, The project is not overly complicated, but it is challenging enough to keep you on your toes! As I read, the crates become progressively more challenging, so I'm looking forward to the coming months! In the meantime I am very motivated to work with C and the Arduino independently until the next crate arrives! I've even ordered a second Arduino unit to use so that the one I received from CC is dedicated to Creation Crate.

In short, I am very pleased with both the crate and the company - their communication with clients and documentation included with the crate...

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Terrible customer service

Feb 16, 2020

We reached out to them with two very specific issues my son was facing regarding the Boombox build. They helped us with the first one, even though their response time was very slow. The second one had them stumped and after I sent multiple emails asking what the next step was and asking if they were going to help us, they finally responded and suggested a video call. I responded with days and times that would work. After two weeks of no response, I got sick of following up with them and asked them to either refund or replace the item. Not surprisingly, I did not hear back from anyone on that email either. Waste of my time and $50.

Loved the first project...can't wait for

Jan 02, 2019

I really enjoyed putting the Mood Lamp project together. I only had minor glitches with my programming, total learning curve things, and a few of the wires easily pulling out of their slots. Once I got those kinks worked out, the Mood Lamp worked perfectly every time it was used!!

Kept thinking of the Breakfast Club

Dec 26, 2018

Fortunately, we got the lamp to work! Great father-son project with intuitive instructions and lots of support, excited for next month!

Great for a starter

Dec 18, 2018

I love how the kit comes with things like a breadboard to give kids a challenge that they will feel good about when surpassing.

Creation Crate Mood Lamp

Oct 31, 2018

Purchased for my 9-year-old son. He was very excited to receive the first project and enjoyed building and programming the lamp. The only problem we had was that all three colors for the light would not stay on together, red and yellow worked and then blue separately of the other two. Our Son figured it was a glitch of some sort and didn't mind this at all. He is excited to see what will arrive next month.