Haven’t received my box yes it was supposed to be shipped on the 20th contract them 3 times with no response wth!!!!!!
These products are not curly girl approved. When I informed them of this issue, they didn’t even apologize. I had shipments get skipped. Don’t waste your money.
It’s a great idea however I only received 1 package Which took a very long time to arrive. The next month my payment was auto pay and I did not receive any package I’ve contacted the company and Was told to follow the package tracking number which was never sent to me. I informed them and still yet to receive a response. And her we are approaching a new payment day and still haven’t received my package from last month (June).
I understand that due to the pandemic that things are slow. But I have received 2 shipments since June and it is almost November. I ordered a monthly subscription for one year. I really would like my money back, but I am not sure how that works. But I will not be renewing with this company.
Never got it
Hello, and we are truly sad to hear you were not happy with our service. We strive to bring our curly Queens new, exciting products each month and I know how disappointing it can be to not receive something you have paid for. We would like to look into this for you, if you could please email us with your order number and name on the subscription, we can see if this is true. If so, we will send you our most recent kit ASAP! Again, we truly apologize for any inconvenience this may have caused you! - Curly Queen Kit
I want my subscription canceled! I haven't received my box and I'm very upset. I have contacted Curly Queen several times and I get the same answer . I want this canceled immediately!!!!
2 months ago I sent you an email to cancel my subscription because I cannot cancel it through the www.cratejoy.com page because you do not have the option to cancel. I have already been charged again for the subscription, I am not interested in your products, they are not useful and they are very expensive, I am not interested in your products, unsubscribe.