Q: What do I do if the items don't fit? Asked by Christopher C., September 2020
You can email our customer support in regards to something not fitting.
Q: When's the next diesel crate coming out I'm behind two months on getting mineAsked by Jarrod P., February 2021
Hello please email our customer support. We will get this issue sorted out for you right away.
Still have not received my first diesl crate going on 3 months now still NOTHING
Q: When is my subscription billed?Asked by Christopher C., September 2020
You are billed on the 11th of each month. Orders get shipped shortly after you are billed.
Q: When is my subscription going to be shipped?Asked by Christopher C., September 2020
You get billed on the 11th of each month, your package will go out shortly after. Generally within 48 hours depending on when the 11th falls on each month.
Great bundle of goodies. Also Apex jerky is fire. They put some nice stuff in these bundles. The hat is nice too. Can’t wait for next month.
I have been subbed to Diesel Crate for 3 months now and have received some pretty cool and new items each month. Definitely worth it. Always ship on time too
Great subscription box. On month 2 of my subscription. Got both of my boxes on time and with all the cool stuff in it that you see on their instagram/website. I was skeptical about it because of the bad reviews but a friend told me to go for it so I did and I'm very happy with the subscription. Definitely recommend to all truck people.
I’ve been a big fan of This service for a few months now. I get excited every time I see it at my door. The new ownership has really turned everything around. Excellent service and products!
Awesome company with amazing customer service. I get my money’s worth every month. Love it.
I was charged twice and still have not received a box. I cancelled and can’t get ahold of the seller. The customer service is terrible and not worth the hassle.
This place is a joke. First no phone number to speak to anyone only an email they answer only when they feel like it. I did a 3 month subscription and haven’t received any boxes. I cancelled and asked for a refund of my $100 and still no action. DO NOT subscribe to this, they will take your money!!!
Was a little disappointed with the contents of my first bag or things.....did not even come in a box just a shipping bag. I am not convinced that the money I’m investing in this box adds up or benefits me at all. I was sent a t shirt with the company logo on it that was cool. But then all I got out of the BAG not a box. Was a cheep knife that was falling apart and a thermal blanket I could pick up for 50 cents at Walmart and one little packet of a fire starter gel. I don’t see any of these products useful for a diesel or diesel related. So I hope my next box or bag or what ever you send it in has way more in it and contains proper items that go with diesels or diesel related at least.
I ordered this first month and never received it and forgot to cancel so then they took the payment out an a week later it finally says shipped so now I just wait
I ordered my box April 6th understanding that it ships out on the 1st-5th of the month. It’s May 7th and I haven’t gotten an email about the status. I’ve emailed them 3x already with no word back. I ordered through them in hopes of giving them their first review on here. Unfortunately it’s a negative one.
May 19 and the package has just been accepted by USPS. And only got one email back stating it will be shipped out around the 15th.
I understand with the whole pandemic, but I would’ve just liked to be informed and updated on the status.
I didn’t receive my box until the end of May. The items had very little to do with diesel anything. A few stickers, a shirt, a wallet tool (like the as seen on tv product) and something else I forgot. This was supposed to be my dads birthday present and it was not worth it. Don’t waste your money.